ALBERTO AGUNOD
Coquitlam
Summary
Dependable Fiber Optic Technician with extensive breadth of experience in fiber optics functioning and repair paired with deep knowledge of fiber optic testing equipment. Offering 11 years of vast experience installing,structured cabling, repairing and maintaining cable lines for cable, Internet and television. Comfortable working under extreme pressure and in inclement weather.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fiber Optic Technician
High Angle Technical Services
06.2022 - 08.2023
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
- Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
COURIER
SKIP the DISHES
02.2019 - 06.2022
- Independent contractor working in collaboration with local restaurants providing delivery to business and residential customers.
FIELD SERVICE TECHNICIAN (I&R)
AFL
06.2019 - 01.2021
- Responsible for the installation and repair of smart home services (home phone, internet, TV, smart security) for residential and business sector
- Created positive relations with pre-existing and potential clients and while promoting the sale of telecommunications products.
Structured Cabling Technician
Tritech Communications Ltd.
03.2019 - 06.2019
- Improved network performance by installing and maintaining structured cabling systems.
- Enhanced system reliability by conducting thorough inspections and troubleshooting of cable infrastructure.
- Ensured optimal network functionality through the installation of fiber optic, coaxial, and copper cables.
- Boosted customer satisfaction by providing timely and efficient cable repair services when needed.
INSTALLATION & REPAIR TECHNICIAN
CNI LTD.
08.2018 - 02.2019
- Management of all onsite installation, repair, maintenance, and test tasks of telecommunication equipment
- Diagnosed errors and provided service and customer support in field visits and dispatches.
- Improved customer satisfaction by efficiently diagnosing and replacing various telecommunication equipment.
INSTALLATION & REPAIR TECHNICIAN
TELECON
11.2015 - 08.2018
- Conducted the installation & troubleshooting of copper and fiber TELUS services such as home phones, TV, and internet
- Assisted TELUS customers with troubleshooting issues regarding equipment along with the promotion and sale of TELUS telecommunication products
- Expert proficiency in handling connectivity issues, analyzing and solving from central office, sac box, RA, nib and locally at customer.
INSTALLATION & REPAIR TECHNICIAN
LEDCOR
05.2011 - 11.2015
- Worked within small business and residential sector performing installation and repair on behalf of TELUS services
- Provided a high level of customer service ensuring customer satisfaction.
Education
Certificate in Network Administrator and Security Professional -
British Columbia Institute of Technology
01.2010
Professional Sales -
British Columbia Institute of Technology
01.2010
Skills
- Interpersonal skills
- Team player
- Critical thinking
- Proficiency in computer software
- Data Analysis
- Adaptability
- Fault Isolation
Certification
- A+
- Security+
- Network+
Languages
English
Full Professional
Timeline
Fiber Optic Technician
High Angle Technical Services
06.2022 - 08.2023
FIELD SERVICE TECHNICIAN (I&R)
AFL
06.2019 - 01.2021
Structured Cabling Technician
Tritech Communications Ltd.
03.2019 - 06.2019
COURIER
SKIP the DISHES
02.2019 - 06.2022
INSTALLATION & REPAIR TECHNICIAN
CNI LTD.
08.2018 - 02.2019
INSTALLATION & REPAIR TECHNICIAN
TELECON
11.2015 - 08.2018
INSTALLATION & REPAIR TECHNICIAN
LEDCOR
05.2011 - 11.2015
Certificate in Network Administrator and Security Professional -
British Columbia Institute of Technology
Professional Sales -
British Columbia Institute of Technology
- A+
- Security+
- Network+
- CWNA
- MCITP
- MCTS
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