Albert-Joseph Dekasongo
Gatineau,QC
Summary
Self-disciplined with customer service experience, aspiring to pursue a career in the tech field. Passionate about promoting lasting customer satisfaction by delivering quality service and support. Contributing to company value by reaching team weekly goals.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Econofitness Gym
01.2024 - Current
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and membership renewals.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Customer Service Representative
Bell Canada
01.2021 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Representative
Millenium One Solutions
11.2018 - 01.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Polyvalent Nicholas Gatineau
Gatineau, QC06.2017
Skills
- Fluently bilingual
- Multitasking
- prioritize customer and task
- Quick learner
Timeline
Member Service Representative
Econofitness Gym
01.2024 - Current
Customer Service Representative
Bell Canada
01.2021 - 04.2021
Customer Service Representative
Millenium One Solutions
11.2018 - 01.2020
High School Diploma -
Polyvalent Nicholas Gatineau
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