Kimberly Gauvin
Dieppe,NB
Summary
Focused Office Administrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Rogers Telecommunications
07.2020 - Current
- Managed approximately 25 incoming calls to assist with customer’s needs while providing a personal experience, showing empathy and remaining professional in all interactions
- Navigate many computer systems, Maestro, SGI, Oneview to sell products and assist customers
- Resolve many customer’s problems quickly and efficiently
- Respond and write emails in a professional manner
- Adhere to company policies and procedures regarding security and privacy to customer’s personal information.
Office Administrator/Assistant Coordinator
Marie Reine de L’ Acadie (Moncton Diocese)
01.2017 - 01.2019
- Trained and supervised new staff and volunteers weekly to ensure maximum safety and security of children
- Maintained confidentiality when working with the organization filing system containing up to 800 individual’s private information (both electronic and paper)
- Responded to messages and emails in order of importance
- Answered and directed telephone calls to supervisor when needed
- Created a list of volunteers and communicated with them on a monthly basis to determine availability for specific events during the year
- Assisted in organizing monthly events with over 100 attendees
- Took payments and wrote receipts for annual registration
- Kept track of applications forms and entered information into computer database
- Continuously managed inventory of classroom materials and determined needs for the upcoming year.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Home based Customer Service Rep
Delta Hotels and Resorts
01.2001 - 01.2014
- Maximized revenue by patiently listening to customer’s needs and responding to inquiries politely and in a timely manner when making reservations and quoting rates
- Acted in a supervisory role on bi-weekly basis and was responsible for resolving escalating calls/emails and complaints from guests to ensure a positive outcome
- Regularly exceeded monthly sales objectives and satisfaction targets by answering up to 100 calls in an efficient and professional manner
- Received the Certificate of Appreciation for demonstrating loyalty, determination, and dependability during unfavorable weather conditions.
Customer Service Representative
Delta Hotels and Resorts
01.2007 - 01.2011
- Maximized revenue by patiently listening to customer’s needs and responding to inquiries politely and in a timely manner when making reservations and quoting rates
- Acted in a supervisory role on bi-weekly basis and was responsible for resolving escalating calls/emails and complaints from guests to ensure a positive outcome
- Regularly exceeded monthly sales objectives and satisfaction targets by answering up to 100 calls in an efficient and professional manner
- Received the Certificate of Appreciation for demonstrating loyalty, determination, and dependability during unfavorable weather conditions.
Health Unit Clerk
K.E Spencer Memorial Home inc.
01.2017 - 2019
- Assisted nurses with paperwork by making photocopies, filing out medical procedure
- Request forms, booking meetings and ordering medical inventory
- Organized medical charts, as well as admission and discharge documents
- Booked hospital appointments and made transportation arrangements for patients
- Created Excel spreadsheets that contained information about each patent’s specific care requirements.
Education
Office Technology Diploma -
Moncton
Moncton, NBOffice Administration – Medical Diploma -
NBCC
Moncton, NB01.2017
Travel, Tourism, and Hospitality -
Eastern College
Moncton, NB01.2006
Skills
Fluently Bilingual
Proficient in MS Word, MS Excel, MS Powerpoint, MS Outlook
Critical thinking abilities
Administrative support experience
Attention to Detail
Data Entry
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Rogers Telecommunications
07.2020 - Current
Office Administrator/Assistant Coordinator
Marie Reine de L’ Acadie (Moncton Diocese)
01.2017 - 01.2019
Health Unit Clerk
K.E Spencer Memorial Home inc.
01.2017 - 2019
Customer Service Representative
Delta Hotels and Resorts
01.2007 - 01.2011
Home based Customer Service Rep
Delta Hotels and Resorts
01.2001 - 01.2014
Office Administration – Medical Diploma -
NBCC
Travel, Tourism, and Hospitality -
Eastern College
Office Technology Diploma -
Moncton
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