Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
References
Timeline
Generic

Albert

Vancouver,Canada

Summary

A well-experienced Client Experience Coordinator practicing Leadership for more than 7 years all across the globe. Served the Suite Culinary Service to Prince Harry, Duke of Sussex, at an NHL game at Rogers Arena in November 2023. Been in Canada since 2022, grinding and improving personal traits and gaining the best Canadian Work Experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clinic Supervisor

painPRO Therapeutics
Vancouver, BC
10.2023 - Current
  • Demonstrating strong financial understanding by overseeing various aspects, including staff timekeeping, daily reconciliations, efficient processing of patients, and managing stock inventories.
  • Practicing leadership acumen by showing empathy, maintaining clear communication, and instilling a sense of vision and confidence in the team.
  • Emphasizing integrity, accountability, and leading by example, fostering a culture of trust and responsibility within the team.

Apprentice

Canucks Sports and Entertainment
Vancouver, Canada
11.2022 - Current
  • Served Culinary Services to the Duke of Sussex, Prince Harry, during the current Hockey Season of 2023
  • Provide exceptional hospitality services for high-ticket guests in suites accommodating 20 to 50 people during events such as hockey games, lacrosse games, and concerts.
  • Significantly boosted catering sales at Rogers Arena, specifically in the Suites Kitchen, during the 2022 hockey season, achieving a record-high of net profit $2 million.

Exhibitor

Gallery Panda
Austin, United States Of America
07.2022 - Current
  • Professionally executed the sales floor 9 hours per day for three days straight on foot, serving more than 25,000 attendees to the event.
  • Coordinated with visitors, providing information about our products, services, and organization knowledgeably and professionally.
  • Conducted demonstrations and presentations to showcase the features and benefits of our offerings to the attendees.
  • Achieved a 95% customer satisfaction rating on post-purchase surveys.

Administrative Executive/Supervisor

Aung Myat Kyaw Rice Merchandise
Yangon, Myanmar
06.2019 - Current
  • Managed executive calendars, scheduled appointments, and coordinated meetings, emphasizing optimal time management and prioritization.
  • Implemented effective management strategies, including overseeing data entry, payments, and paperwork to ensure smooth deliveries, conducting weekly and monthly inventory counts, and efficiently running daily shifts.
  • Achieved an impressive 80% reduction in employee turnover by implementing improved onboarding and retention programs.

Customer Service Representative

Buchan's Kerrisdale Stationary
Vancouver, Canada
04.2022 - 11.2022
  • Executed POS system operations firsthand, contributing directly to a satisfying customer experience through efficient and accurate transactions.
  • Demonstrated proficiency in Cash Office reporting, providing accurate and detailed financial information to the Manager during closing procedures.
  • Recorded and documented customer interactions in the CRM system, successfully resolving 90% of escalated customer issues.

Education

Master of Business Administration (M.B.A.) - Business Administration

University Canada West
07.2023

Bachelor of Business - Management and International Business

James Cook University
12.2018

Skills

  • SEO and POS capabilities
  • Cash Handling
  • Multitasking
  • Jane App and Salesforce Capabilities
  • Detail Oriented
  • Leadership
  • Supervisory Skills
  • Networking
  • Fast-Learner/ Adaptive
  • Operational Management

Certification

  • Serving it Right Certification
  • Food Safe
  • Google Analytics for Beginners Certificate of completion
  • IBM Data Science Foundations
  • IBM Enterprise Design Thinking Practitioner
  • Class 5 Driver's License (DL #: 4960322)

Volunteer Experience

  • PR Volunteer, THE U.S EMBASSY AMERICAN CENTER STUDENT COUNCIL OF MYANMAR, Yangon, Myanmar, 06/2015, 10/2015
  • Youth Donor, Youth Donor Myanmar, Yangon, Myanmar, 08/2015, 05/2016
  • Student Community Vice President, James Cook University, Singapore, 04/2016, 11/2018

Languages

English
Native/ Bilingual
Burmese
Native/ Bilingual

References

References available upon request.

Timeline

Clinic Supervisor

painPRO Therapeutics
10.2023 - Current

Apprentice

Canucks Sports and Entertainment
11.2022 - Current

Exhibitor

Gallery Panda
07.2022 - Current

Customer Service Representative

Buchan's Kerrisdale Stationary
04.2022 - 11.2022

Administrative Executive/Supervisor

Aung Myat Kyaw Rice Merchandise
06.2019 - Current

Master of Business Administration (M.B.A.) - Business Administration

University Canada West

Bachelor of Business - Management and International Business

James Cook University

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