Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alauna Tindall

Hamilton,ON

Summary

Hardworking bartender/server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Remains calm and poised in all settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead Server

Scaddabush
Burlington, ON
02.2022 - Current
  • Provided exceptional service to high volume of daily customers.
  • On a daily basis, led the service team by assigning duties, answered questions and offered support
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences, taste profiles and budgets
  • Closed dining room daily
  • Operated POS terminals to input orders, split bills and calculate totals.

Bartender

Els Catering
Hamilton, ON
07.2018 - 12.2021
  • Managed high volume of customers and simultaneously assisted restaurant servers with diverse needs.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Completed regular bar inventories and daily requisition sheets.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.

Hostess

Poachers Arms
London, ON
07.2016 - 08.2018
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Supported management by resolving customer service issues to maintain guest satisfaction.

Education

OSSD

London Central Secondary School
London, ON
06.2012

Skills

  • Outgoing, welcoming personality, good conversationalist
  • Quick learns new menu items and converts knowledge to make recommendations and drive sales
  • Clean, organized and efficient
  • Safe serving knowledge
  • Team oriented, works well with others, communicated effectively
  • Outstanding customer service

Certification

  • Ontario Smart Serve Certified

Timeline

Lead Server

Scaddabush
02.2022 - Current

Bartender

Els Catering
07.2018 - 12.2021

Hostess

Poachers Arms
07.2016 - 08.2018

OSSD

London Central Secondary School

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Alauna Tindall