NAVIN SHRESTHA
Nanaimo,BC
Summary
Reliable individual a highly accomplished hospitality professional with over 10 years of experience in fast fast-paced, high-volume hotel industry proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales, and managing bar inventory. Dedicated to creating an inviting environment for both guests and staff. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Friendly Bartender with exceptional communication and fast serving skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Demonstrated leadership and business ethics when making decisions, great leader who can handle maximum job pressure.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bar Manager/Bartender/Server
Original Joe's Restaurant & Bar
11.2022 - 02.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Handled conflict resolution among staff members promptly and professionally, maintaining positive work environment
Bar Manager/Bartender
AER Lounge & GLO Kitchen & Bar
12.2020 - 09.2022
- Oversaw food preparation and monitored safety protocols
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Motivated staff to perform at peak efficiency and quality
- Maximized quality assurance by completing frequent line checks
- Crafted special drink and cocktail menu items for seasonal offerings
- Managed staff schedules and maintained adequate coverage for all shifts
- Collaborated with kitchen team for seamless integration of food and beverage offerings
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility
- Boosted customer satisfaction by implementing innovative bar management strategies
- Implemented effective inventory control systems to reduce food spoilage and waste
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment
- Designed special drink and cocktail offerings on a monthly basis as part of seasonal offerings
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender / Bar Incharge
Paradise Beach Club
07.2020 - 12.2020
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Recruited and trained new bartenders and barbacks to help maintain talented team
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails
- Kept bar presentable and well-stocked to meet customer needs
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Bartender/Bar Supervisor
VIP Studio Night Club, Lounge, Rooftop
11.2019 - 05.2020
- Contributed to positive work environment through effective teamwork and communication with colleagues
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu
- Created attractive bar displays by strategically arranging bottles and glasses
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Handled $10k cash on daily basis, which built trustworthiness, and loyalty with owners.
Head Bartender/Floor Supervisor
The Scene British Restaurant By Simon Rimmer
04.2017 - 11.2019
- Ensured compliance with safety regulations, maintaining clean and hazard-free environment for staff and customers
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Managed team of 85 employees to maintain smooth-running operations on shop floor
- Established objectives to offer team members clear roadmap to help company achieve overall goals
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers
- Supervised department recoveries to maintain organized and professional displays for customers
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
- Increased sales revenue by developing and implementing effective promotional strategies
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
- Created employee schedules to align coverage with forecasted demands
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender
Passion Restaurant & Lounge
12.2013 - 02.2015
- Crafted special drink and cocktail menu items for seasonal offerings
- Obtained cash bank and stocked service bar to prepare for operation
- Handled all bar drinks making and serving in hygienic and promptly timely manner
- Set up the bar daily according to company SOPs
- Cleaned and maintained bar hygiene on a day-to-day basis.
Bartender Assistant
China Gate
03.2010 - 11.2013
- Processed payments for orders and provided customers with change
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance
- Provided excellent customer service, addressing patron needs promptly and courteously
- Assisted Bartender to operate successful daily basis bar operations.
Education
Associate of Arts - Arts Education
St. Peter's Higher Secondary School
West Bengal, India05.2009
Skills
- Strong multitasking
- Delegating Assignments and Tasks
- Good Conversationalist
- Drink Preparation
- Customer service expertise
- Complex Problem-Solving
- Cleanliness and hygiene
- Engaging personality
- Service-oriented mindset
- Table Monitoring and Turnover
- Adaptable and Flexible
- Tableside Etiquette
- Strong Work Ethic
- Safe Food Handling
- Point of sale operation
- Transactions and Cash Handling
- Hospitality best practices
- Menu Development
- Sales and Marketing
- Cost Control
- Wine and liquor knowledge
- POS Terminal Operation
- Sales Promotion
- Outgoing Personality
- Team Leadership & Employee Supervision
- Staff Scheduling & Staff Training
- Investigating Complaints
- Operations Management
- Inventory Management
- Food & Beverage Service Management
- Customer Relations
- Quality Control
- Conflict Resolution & Problem-Solving
- Collaboration and Teamwork
- Mixology, Wine, and Spirit
Certification
- WSET Level 2 in Spirits, 2019, Pass with Merit
- Serving it Right (BC), 01/06/28, Expires
- Emergency First Aid for Industry (OFA Level 1 Equivalent), 07/06/26, Expires
Accomplishments
- Reduced labor costs by 20% by reworking schedules.
- Generated $30k in additional revenue in a month.
- Improved team productivity with morale-boosting incentives.
- Saved the company $10k per month in inventory costs by finding new alcohol vendors.
- Increased revenue by 15% by implementing unique promotions.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Supervised team of 145 staff members.
- Promoted to Group Bar Manager from Bar manager in my previous company and operating 2 Restaurants & Night Club
Additional Information
- Love Hiking. Gym lover. Cat & Dog Lover. Love to make new friends. Music Lover. Vlogging
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Bengali
Limited Working
References
REFERENCE UPON REQUEST
Training
- Patron Master Class, Andri Osypchuk, Mr. Miyagi's Dubai, 2019
- Bacardi Master Class, Ollie Hampton, Mr. Miyagi's Dubai, 2020
- Jack Daniel Master Class, Cam Dawson, MMI Bar Academy, Dubai, 2018
- Highland Park Master Class, Martin Markvardsen, MMI Bar Academy, Dubai, 2021
Timeline
Bar Manager/Bartender/Server
Original Joe's Restaurant & Bar
11.2022 - 02.2024
Bar Manager/Bartender
AER Lounge & GLO Kitchen & Bar
12.2020 - 09.2022
Bartender / Bar Incharge
Paradise Beach Club
07.2020 - 12.2020
Bartender/Bar Supervisor
VIP Studio Night Club, Lounge, Rooftop
11.2019 - 05.2020
Head Bartender/Floor Supervisor
The Scene British Restaurant By Simon Rimmer
04.2017 - 11.2019
Bartender
Passion Restaurant & Lounge
12.2013 - 02.2015
Bartender Assistant
China Gate
03.2010 - 11.2013
Associate of Arts - Arts Education
St. Peter's Higher Secondary School
- WSET Level 2 in Spirits, 2019, Pass with Merit
- Serving it Right (BC), 01/06/28, Expires
- Emergency First Aid for Industry (OFA Level 1 Equivalent), 07/06/26, Expires
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