Alani Barraza
Hacienda Heights
Summary
I'm a college graduate who majored in Phycology. Dynamic and dependable professional with a proven track record, excelling in customer service and training. Skilled in problem resolution and active listening, I effectively enhance team performance and foster collaboration. Committed to creating positive experiences while adapting to diverse challenges in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Active Listener Voluterr
7 Cups
06.2023 - Current
- Provide anonymous emotional support to individuals facing stress, anxiety, relationship issues through live chat.
- Strengthen skills in emotional intelligence, crisis de-escalation and peer counseling.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Cashier/Trainer Coordinator
California Fish Grill
07.2021 - 04.2023
- Trained new cashiers on register operations and customer service techniques.
- Assisted in developing training materials for cashier onboarding programs.
- Provided ongoing support to cashiers, enhancing efficiency and accuracy at the register.
- Demonstrated effective communication skills while resolving customer inquiries and issues.
- Collaborated with management to identify areas for improvement in cashier performance.
- Monitored cash handling procedures to ensure compliance with company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
Volunteer Coordinator
Hacienda Heights Community Center
01.2018 - 03.2020
- Collaborated with team members to plan events, ensuring alignment with organizational goals.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted dance classes. Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
Education
Bachelor of Arts - Psychology
California State Polytechnic University-Pomona
Walnut, CA05-2025
Associate of Arts - Psychology
Mt San Antonio
Walnut, CA06-2023
High School Diploma -
Los Altos High School
Hacienda Heights, CA05-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
Timeline
Active Listener Voluterr
7 Cups
06.2023 - Current
Cashier/Trainer Coordinator
California Fish Grill
07.2021 - 04.2023
Volunteer Coordinator
Hacienda Heights Community Center
01.2018 - 03.2020
Bachelor of Arts - Psychology
California State Polytechnic University-Pomona
Associate of Arts - Psychology
Mt San Antonio
High School Diploma -
Los Altos High School
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