alana fortune
Irricana,AB
Summary
Dynamic operations manager with a proven track record at Canadian Locators Incorporated, excelling in relationship management and performance analysis. Successfully implemented marketing strategies that boosted customer engagement and satisfaction. Skilled in hiring and training, fostering a collaborative team environment that enhanced productivity and operational efficiency.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Self Employed Services
Calgary, AB
03.2017 - Current
- Managed day-to-day operations to ensure seamless service delivery.
- Developed and implemented marketing strategies to increase customer engagement.
- Oversaw inventory management and procurement processes for operational efficiency.
- Built strong relationships with clients, enhancing customer satisfaction and loyalty.
- Trained and mentored staff on best practices and operational procedures.
- Analyzed market trends to identify new business opportunities and growth areas.
- Streamlined workflows to improve productivity and reduce operational costs.
- Coordinated financial management, including budgeting and expense tracking for profitability.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Underground Utility Locator
Tracker Locating
Calgary, AB
05.2014 - 02.2017
- Conducted underground utility location using electromagnetic and ground-penetrating radar technologies.
- Interpreted utility maps and diagrams to ensure accurate placement of locates.
- Collaborated with contractors to provide timely and precise locate services.
- Maintained detailed documentation of locate requests and completed work orders.
Underground Utility Locator
Canadian Locators Incorporated
Calgary, AB
05.2003 - 02.2007
- Managed day-to-day operations to ensure seamless service delivery.
- Developed and implemented marketing strategies to increase customer engagement.
- Oversaw inventory management and procurement processes for operational efficiency.
- Built strong relationships with clients, enhancing customer satisfaction and loyalty.
- Trained and mentored staff on best practices and operational procedures.
- Analyzed market trends to identify new business opportunities and growth areas.
- Streamlined workflows to improve productivity and reduce operational costs.
- Coordinated financial management, including budgeting and expense tracking for profitability.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Underground Utility Locator
One Call Locators BC
Kelowna, BC
05.2007 - 02.2013
- Demonstrated a strong commitment to client satisfaction by ensuring timely completion of all utility location tasks assigned throughout each project phase.
- Implemented safety protocols to minimize risks during excavation activities.
- Trained new team members on utility locating procedures and equipment usage.
- Enhanced accuracy of locates by regularly updating mapping software and tools.
- Streamlined workflows within the team by implementing new processes that improved overall efficiency in completing tasks associated with locating underground utilities.
- Developed strong relationships with clients, ensuring their satisfaction with timely and accurate underground utility location services provided throughout each project phase.
Education
Bachelor Community Studies - Political Science Psychology And Communications
University College of Cape Breton
Sydney, NSHigh School Diploma - Post-secondary At University College of Cape Breton
Baddeck Academy
Baddeck, NSSkills
Operations management
Documentation and reporting
Hiring
Business planning
Sales negotiation
Personnel management
Staffing
Operations oversight
Inventory management
Relationship management
Human resources
Performance analysis
Marketing expertise
Business operations management
Languages
English
Professional Working
Accomplishments
I moved from Cape Breton as a single mother and knowing no one and created a career for myself and locating for 25 years and raised a son while working. then had reached as far as I could progress in my career. So I opened Atlantis underground utility locating and I've been in operation for 7 years and have a very good customer base here in Calgary with the major construction companies and I have built that all along I think that is a huge accomplishment on its own. I don't like to brag but I have to because it's a resume
Additional Information
I am actually looking for a part-time employment as my employees is after most of the service calls and I have free time on my hands and I like to progress and find the new things to do to keep myself busy and additional income to help me purchase products for my own company when I need to supplement from time to time as a small business owner. I love driving and I love traveling I have very developed customer service skills and a customer service in my own industry and business cannot be beat I have that work ethic and initiative and whatever activity I pursue.
Timeline
Owner/Operator
Self Employed Services
03.2017 - Current
Underground Utility Locator
Tracker Locating
05.2014 - 02.2017
Underground Utility Locator
One Call Locators BC
05.2007 - 02.2013
Underground Utility Locator
Canadian Locators Incorporated
05.2003 - 02.2007
Bachelor Community Studies - Political Science Psychology And Communications
University College of Cape Breton
High School Diploma - Post-secondary At University College of Cape Breton
Baddeck Academy