Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS
Timeline
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Alaa Naeem

Montreal,CA

Summary

I am a highly motivated, energetic, and enthusiastic person who enjoys hard work and challenges. I am ambitious and highly focused. I enjoy working, communicating and dealing with people. I enjoy the busy and social environment and hence find the work interesting and satisfying. I also believe that it provides an opportunity to learn new skills and work with people from different profiles is particularly appealing to me.

Overview

3
3
years of professional experience

Work History

Student Services

Concordia University
Montreal, CA-QC
10.2022 - Current
  • Answered student questions about policies and procedures with a friendly and knowledgeable approach.
  • Investigated and resolved student concerns related to order inquiries and delivery tracking.
  • Maximized satisfaction by anticipating needs and consistently offering expert support.
  • Delivered fast and friendly service to handle questions and service complaints.
  • Organized events to promote awareness of student services resources among campus community.

Call center

IO Solutions
Montreal, CA-QC
05.2022 - 10.2022
  • Leveraged technical knowledge to diagnose and troubleshoot issues and offer technical support
  • Achieved objectives related to call-time, quality and first-call resolutions
  • Answered questions and provided education on complex issues, self-resolution techniques and value-added services
  • Documented customer inbound inquires in word, accurately logging and tracking incident information.

Data Entry Clerk

Recrute Action
Montreal, CA-QC
12.2021 - 03.2022
  • Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data
  • Compared data entered to source documentation for accuracy and completeness
  • Identified and corrected data entry errors using established quality control methods
  • Updated and maintained databases, tracking and improving recordkeeping.

Education

Diplome Degree - Programming Analysis & Web Development

CDI College
Montreal, QC
05.2023

Skills

  • Data Collection
  • Report Generation
  • Appointment Scheduling
  • Data Entry
  • Information Security
  • Call Management
  • International student support
  • Guests Services
  • Student Activity Program Planning
  • Workforce Management

TECHNICAL SKILLS

  • HTML
  • CSS
  • AWS
  • MICROSOFT OFFICE
  • WEB SERVICES
  • WORDPRESS
  • SHOPIFY

Timeline

Student Services

Concordia University
10.2022 - Current

Call center

IO Solutions
05.2022 - 10.2022

Data Entry Clerk

Recrute Action
12.2021 - 03.2022

Diplome Degree - Programming Analysis & Web Development

CDI College

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Alaa Naeem