Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan Sebastian Toledo

Ville Saint-Laurent,QC

Summary

Solution oriented professional with a solid background in customer service and sales, Skilled in analyzing customer needs, resolving complex issues, and ensuring client satisfaction. Adept at managing documentation, investigating cases, and maintaining accuracy in processing information. Known for strong communication, attention to detail, and the ability to navigate high-pressure environments while meeting deadlines. I am eager to leverage all my skills in a claims related position as the next step in my career.

Overview

9
9
years of professional experience

Work History

Specialized Customer Experience Agent

Grainger Canada
05.2023 - Current
  • Managed and maintained government customer accounts, including processing orders, returns, and traffic and tax claims.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Efficiently navigated company databases to retrieve essential information for accurate claim handling and reporting purposes.
  • Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution of all assigned claims.
  • Complete the tasks as assigned


Sales Representative

Ikea
06.2023 - 04.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Continuously develop vast knowledge of all Ikea products and services

Account Manager

Empire Canada
04.2017 - 06.2019
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Engaged often with the technical plumbing department as needed to support customers.

Customer Service Agent

Pizza Pizza
10.2015 - 03.2017
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

College Diploma - General Program in Human Sciences

Cegep Saint-Laurent
Montreal, QC
05.2017

Skills

Documentation skills

Accurate data handling

Deadline-oriented

Computer Proficiency

Knowledge of different CRM and Data base software

Problem-Solving

Customer Relationship Management

Data Collection

Languages

English
French
Spanish

Timeline

Sales Representative

Ikea
06.2023 - 04.2024

Specialized Customer Experience Agent

Grainger Canada
05.2023 - Current

Account Manager

Empire Canada
04.2017 - 06.2019

Customer Service Agent

Pizza Pizza
10.2015 - 03.2017

College Diploma - General Program in Human Sciences

Cegep Saint-Laurent
Juan Sebastian Toledo