Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alaa Abdo

Toronto,ON

Summary

Hardworking and a positive worker with experience assisting visitors by responding to requests and finding appropriate solutions to issues. Demonstrated a positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages, and routing mail to recipients. Positive nature with excellent people skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Equinox Yorkville
Toronto
07.2023 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

Hospitality Worker

Bisha Hotel Restaurant
Toronto, ON
06.2023 - 12.2023
  • Assisted in training new hospitality workers on proper procedures for providing quality customer service.
  • Answered questions regarding menu items, special offers, and other restaurant information.

Server

Amal Restaurant
Toronto, ON
05.2021 - 09.2021
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Trained new employees on restaurant procedures and plating techniques.

Retail Sales Associate

Winners
Toronto, ON
10.2020 - 03.2021
  • Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
  • Assessed customer product needs and interests in order to best recommend suitable items.

Information Technology System

Intern Student Sickkids
05.2019 - 08.2024
  • Documented all procedures related to installation, configuration, operation, troubleshooting, security protocols, and repair of hardware or software components.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bachelor of Science - Biomedical Studies

Toronto Metropolitan University
Toronto, ON
06-2027

Skills

  • Office Organization
  • Inventory Control
  • Customer Service
  • Correspondence typing
  • Researching skills
  • Customer assistance and interaction
  • Hospitality services

Languages

Arabic
Native/ Bilingual
English
Full Professional
Turkish
Professional
French
Limited

Timeline

Front Desk Receptionist

Equinox Yorkville
07.2023 - 01.2024

Hospitality Worker

Bisha Hotel Restaurant
06.2023 - 12.2023

Server

Amal Restaurant
05.2021 - 09.2021

Retail Sales Associate

Winners
10.2020 - 03.2021

Information Technology System

Intern Student Sickkids
05.2019 - 08.2024

Bachelor of Science - Biomedical Studies

Toronto Metropolitan University

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Alaa Abdo