AKSHUN ABROL
North York,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HomeSense
Vaughn, Canada
11.2023 - 01.2025
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Negotiated contracts and prices with clients to exceed sales goals.
- Tracked customer orders from initial placement through delivery utilizing internal software systems like Ivend, CRM Sofyware, QuickBooks.
- Performed administrative duties such as creating documents, filing paperwork.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Sales Associate
Anatolia-Building Materials
Vaughn, Canada
01.2021 - 12.2023
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Built relationships with customers to increase likelihood of repeat business.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Beauty Sales Consultant
Shoppers Drugmart Beauty Boutique
Oakville, Canada
09.2019 - 08.2021
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations.
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels.
- Called and met with regular and prospective customers to build long-term customer relationships and networks.
- Assessed client needs by listening to their cues and recommending product that fits their style.
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Education
Master of Business Administration (M.B.A.) - Marketing
Conestoga College Institute of Technology And Advanced Learning
Cambridge06.2021
Bachelor of Technology - Civil Engineering
Punjab Technical University, I.K Gujaral
Chandigarh, Punjab07.2019
Skills
- Customer relationship building
- Customer service
- Sales expertise
- Interpersonal communication skills
- Product and service knowledge
- Sales closing
- Product knowledge
Certification
- Salesforce
- QuickBooks
- MS Office 365
- POS Software
- Lightspeed
- Business Vision Sage
Personal Information
Title: SALES ASSOCIATE
Timeline
Customer Service Representative
HomeSense
11.2023 - 01.2025
Sales Associate
Anatolia-Building Materials
01.2021 - 12.2023
Beauty Sales Consultant
Shoppers Drugmart Beauty Boutique
09.2019 - 08.2021
Master of Business Administration (M.B.A.) - Marketing
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Civil Engineering
Punjab Technical University, I.K Gujaral
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