AKSHIT GROVER
Summary
Experienced Customer Service Representative with over 4 years of experience in Retail and providing security to clients.
Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Transfer Driver
Hospital Transfers (SN Transport)
10.2023 - Current
- To ensure that at all times patient safety remains paramount and that safe systems of work are adhered to regarding stretchers, carry chairs, wheelchairs, clamps, seat belts etc.
- Maintained vehicle safety through regular inspections, addressing any issues promptly.
- Managed paperwork effectively, ensuring all documentation was completed accurately and submitted on time.
- Increased customer satisfaction by addressing any concerns or complaints professionally and promptly resolving issues when possible.
- Supported a safe work environment by adhering to company policies and following traffic regulations at all times during transit operations.
Surveillance Supervisor
Hilton Security Group INC.
10.2019 - 02.2023
- Operating and monitoring all surveillance security systems/cameras within the Control Centre in an efficient manner and in compliance with the operating procedures and best practice
- Providing efficient and courteous radio and telephone answering service and deal efficiently with all enquiries
- Investigate incidents of misbehavior which could include theft, vandalism and report it to Police
- Ensure proper maintenance of CCTV equipment and troubleshooting of offline/faulty cameras daily
- Maintaining the confidentiality on security matters/official information
- Ensure compliance to ISO (CMS, EMS) standards and statutory requirements
- Write proper daily reports including incident reports with the help of Tracktik.
Retail Sales Supervisor
Mobil Mart DBA Deep Gill Enterprises LTD.
09.2019 - 02.2022
- Sell products or services to customers
- Resolve customer complaints and help to resolve the customer with the organization
- Prepare daily cash reports, Gas sales, Lottery terminal reports and send it to the retailer
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Ensure promotions are accurate and merchandised to the company's standards
- Identify current and future trends that appeal to consumers
- Rings customer sales using an electronic cash register
- Greets customers in a friendly manner as they enter the store
- Assist with shift change by counting money in cash drawer at the beginning and end of a shift
- Uses special equipment to process specialty products, such as money orders, credit card purchases, checks and lottery sales and redemptions
- Checks and replenishes stock on food service supplies such as cups, lids condiments, napkins, straws, and stirrers
- Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.
Cashier
Mobil Mart DBA Deep Gill Enterprises LTD.
01.2018 - 08.2019
- Sell products or services to customers
- Resolve customer complaints and help to resolve the customer with the organization
- Prepare daily cash reports, Gas sales, Lottery terminal reports and send it to the retailer
- Supervise and coordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Ensure promotions are accurate and merchandised to the company's standards
- Identify current and future trends that appeal to consumers
- Rings customer sales using an electronic cash register
- Greets customers in a friendly manner as they enter the store
- Assist with shift change by counting money in cash drawer at the beginning and end of a shift
- Uses special equipment to process specialty products, such as money orders, credit card purchases, checks and lottery sales and redemptions
- Checks and replenishes stock on food service supplies such as cups, lids condiments, napkins, straws, and stirrers
- Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.
Sales Associate
7-Eleven
08.2018 - 05.2019
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers' needs and provide assistance and information on product features
- Follow and achieve department's sales goals on a monthly, quarterly, and yearly basis
- Remain knowledgeable on products offered and discuss available options
- Suggest ways to improve sales (e.g
- Planning marketing activities, changing the store's design)
- Prepare and handle food according to regulations
- Maintain hygienic and safe environment.
Security Guard
Genesis Security Group
05.2018 - 01.2019
- Secure premises and personnel by patrolling property, inspecting buildings and access points
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, restraining trespassers
- Complete reports by recording observations, information, occurrences
- Maintain organization's stability and reputation by complying with legal requirements
- Follow procedures for various initiatives, including fire prevention, patrolling premises regularly, traffic control, and accident investigations
- Report suspicious activity, criminal behavior, and security breaches.
Education
Technical Management and Services in Science, Applied -
Kwantlen Polytechnic University
Surrey, British Columbia09.2019
Mechanical Engineering in Science, Applied -
Lala Lajpat Rai Institute of Engineering and Technology
Punjab, India05.2017
Skills
- Clients & Customer Relations
- Customer Engagement
- Microsoft Office
- Excellent Communication Skills
- Problem Solving
- Knowledge of Security Protocols
- Technical Proficiency
- Time Management
Certification
- Cultural Awareness
- Respect in workplace
- Basic Security Training
- Occupational FirstAid Level 1
- Class 4 Driver's License
References
References available upon request.
Timeline
Patient Transfer Driver
Hospital Transfers (SN Transport)
10.2023 - Current
Surveillance Supervisor
Hilton Security Group INC.
10.2019 - 02.2023
Retail Sales Supervisor
Mobil Mart DBA Deep Gill Enterprises LTD.
09.2019 - 02.2022
Sales Associate
7-Eleven
08.2018 - 05.2019
Security Guard
Genesis Security Group
05.2018 - 01.2019
Cashier
Mobil Mart DBA Deep Gill Enterprises LTD.
01.2018 - 08.2019
Technical Management and Services in Science, Applied -
Kwantlen Polytechnic University
Mechanical Engineering in Science, Applied -
Lala Lajpat Rai Institute of Engineering and Technology
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