Summary
Work History
Education
Skills
Accomplishments
Technology Proficiencies
Continuous Learning
References
Languages
Timeline
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GOURAV KUMAR

North Sydney,NS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Patient Transfer Driver and Customer Service Representative

Encore Patient Transfer
  • Safely transported patients between hospitals and care facilities, providing bed-to-bed assistance and emergency first aid, while upholding dignity and respect
  • Conducted pre-shift inspections of the ambulance, ensuring all fluids were topped and any repairs reported, while maintaining a well-stocked first aid inventory
  • Assisted patients onto gurneys, ensuring their safe loading into the ambulance, and provided necessary first aid and oxygen during transit to the hospital
  • Rigorously sanitized the ambulance post-transfer, including safe disposal of medical waste and soiled linens, maintaining a hygienic environment
  • Kept meticulous driving logs, documenting patient information, travel times, mileage, and services performed, and reported any accidents to medical personnel and police.

Security Officer

Blackbird Security
  • Conducted comprehensive building, ground, and worksite patrols at Blackbird Security, ensuring effective monitoring and the safety of all premises and personnel
  • Managed strict access control, verifying photo identifications before granting facility access, thereby maintaining secure and orderly environments
  • Responsively answered calls, addressing queries efficiently, and diligently compiled incident reports to document any unusual or noteworthy occurrences.

Security Guard

Pinkerton Security
  • Vigilantly patrolled premises and monitored surveillance equipment at Pinkerton Security, ensuring safety and swiftly responding to emergencies
  • Managed visitor access with COVID screening and record-keeping, while also assisting in vaccination programs to maintain health and safety protocols
  • Diligently observed building entries and exits, assisting customers, and meticulously prepared incident reports, contributing to a secure and supportive environment.

Tactical Security Associate

ASP Security
01.2023
  • Performed vigilant monitoring and patrolling of buildings and grounds, ensuring the safety and security of clients, staff, and property at ASP Security
  • Managed controlled access at main entrances, effectively preventing unauthorized entry and maintaining a secure environment for all clients
  • Conducted thorough investigations of suspicious activities, compiling detailed incident reports to document and address security concerns proactively.

Delivery Driver

UPS | Amazon
01.2021
  • Skillfully navigated routes to deliver packages promptly and professionally for UPS and Amazon, ensuring customer satisfaction and timely service
  • Conducted thorough pre-delivery inspections for package integrity, addressing any damages and maintaining UPS's commitment to quality service standards
  • Utilized advanced navigation systems and transportation management software to optimize delivery routes, enhancing efficiency and reducing transit times
  • Maintained customer relations, addressing queries and concerns, and ensured high-quality delivery service, contributing positively to UPS and Amazon's reputations.

Education

Human Resources Business Program -

Durham College

Secondary School -

CBSE Board

Skills

  • Customer Service
  • Data Processing
  • Client Champion
  • Product Insight
  • Clear Communication
  • Efficiency
  • Understanding Approach
  • Persuasive Ability
  • Problem Resolution
  • Cultural Sensitivity
  • Task Juggling
  • Troubleshooting
  • Tech Stay Positive Attitude
  • Time Efficiency
  • Customer Retention
  • Attention to Detail
  • Emotional Intelligence
  • Steady Patience
  • Sales Strategy
  • Quick Adaptation
  • Rapport Building
  • Conflict Handling
  • Decision Making
  • Team Collaboration
  • Script Adherence
  • Stress Management
  • Feedback Handling
  • Time Management

Accomplishments

  • State and University Level Basketball Champion
  • Best Employee Award

Technology Proficiencies

  • CRM Software
  • Telephony Systems
  • Helpdesk Software
  • Microsoft Office Suite
  • Data Entry Software
  • Email Management Tools

Continuous Learning

  • Emergency First-Aid Certificate
  • CPR and AED Certificate

References

Hinesh Patel, 102071350

Languages

English
Full Professional
Punjabi
Native or Bilingual

Timeline

Tactical Security Associate

ASP Security
01.2023

Delivery Driver

UPS | Amazon
01.2021

Patient Transfer Driver and Customer Service Representative

Encore Patient Transfer

Security Officer

Blackbird Security

Security Guard

Pinkerton Security

Human Resources Business Program -

Durham College

Secondary School -

CBSE Board
GOURAV KUMAR