Akshaya Amirdharaj
Greater Sudbury
Summary
I have 6 years of experience in Tech Mahindra as a Subject Matter Expert and trusted advisor, Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on company research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals. Alongside i had chance of On-site for one year at British Telecom Edinburgh(United Kingdom) as ISDN Fault Diagnostic.
Overview
7
7
years of professional experience
Work History
Perpetual Inventory Clerk
Terry's Your Independent Grocer
09.2024 - Current
- Greet customers and offer assistance with finding the products.
- Provide recommendations and suggestion alternative products based on customer needs.
- Receive Shipments, conduct stock counts, and report to management.
- Ensure products are properly arranged, and priced.
- Handle returns, exchange, and refunds according to company policy.
- Assist with inventory management tasks,such as stocking shelves, rotating stock and ensuring displays are well-maintained.
Subject Matter Expert
Tech Mahindra
07.2020 - 08.2024
- Checking the customer end exchange performance lively and work with network stakeholders to resolve demand signal issues Track adherence
- Checking the broadband status and telephone lines at the customer end
- Performs as senior specialist in a complex area of engineering
- Troubleshooting the line for support filed engineers
- Assist (as-needed) Network Operations with trouble-shooting and resolving site infrastructure issues
- Supporting the engineers for ISDN lines and troubleshooting the issues
- Prioritize orders based on market inventory position, Share urgent issues with Site Planner
- Collaborate with Site Planning Team to resolve the technical issues and ensuring sufficient supply for customer end
Internal Migration
British Telecom (Tech Mahindra)
09.2019 - 08.2020
- Checking the broadband status and telephone lines at the customer end. Performs as senior specialist in a complex area of engineering.
- Troubleshooting the line for support filed engineers. Assist (as-needed) Network Operations with trouble-shooting and resolving site infrastructure issues.
RURAL COMMISSIONING
TECH MAHINDRA
08.2018 - 09.2019
- Sub-contract deliverable for Openreach, Working on PON's and releasing the NAD's based on the customer requirement
- Customer oriented, problem solver, analytical skills
Education
B.E. - Computer Science
SUDHARSAN ENGINEERING COLLEGE
01.2018
AISSCE- XII -
KENDRIYA VIDYALAYA No.1, OFT
01.2014
Skills
- Training and mentoring
- Excellent Communication
- Decision-Making
- Customer Focus
- Innovative Mindset
- Time Management
- Teamwork and Collaboration
- Multitasking Abilities
Carrier Skills
Piper Techniques, INS, CSS, and security, C, C++, Database, MS Office, HTML
Disclaimer
I hereby declare that all the above-mentioned particulars are valid.
Languages
English
Full Professional
Hindi
Professional Working
Tamil
Native or Bilingual
Timeline
Perpetual Inventory Clerk
Terry's Your Independent Grocer
09.2024 - Current
Subject Matter Expert
Tech Mahindra
07.2020 - 08.2024
Internal Migration
British Telecom (Tech Mahindra)
09.2019 - 08.2020
RURAL COMMISSIONING
TECH MAHINDRA
08.2018 - 09.2019
AISSCE- XII -
KENDRIYA VIDYALAYA No.1, OFT
B.E. - Computer Science
SUDHARSAN ENGINEERING COLLEGE
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