Akshay Malik
Toronto,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Apna Food Bazar
01.2024 - Current
- Oversees day-to-day store operations, including opening and closing procedures, sales floor staffing, department supervision, orderliness and merchandising
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Customer Service Representative
Shree Yogee Auto Works
11.2021 - 10.2023
- Responded to an average of 50 customer inquiries daily via phone, email, and chat, maintaining
a 90%+ customer satisfaction rating. - Demonstrated strong product knowledge, effectively explaining features and benefits to customers, resulting in increased product adoption and customer loyalty.
- Resolved complex customer issues and complaints, achieving a first-contact resolution rate of 85% and reducing escalation incidents by 20%.
- Collaborated with cross-functional teams to address technical and product-related concerns, ensuring a seamless customer experience.
- Documented interactions, updated customer records, and generated reports for analysis and process improvement.
Junior Project Manager
Balaji Paper Tube
12.2018 - 04.2020
- Led various projects under the guidance of senior product manager
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
- Documented and archived all project documentation and updated the company's lesson learned register and obtained the final acceptance of the deliverables
- Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
- Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
Project Coordinator
Balaji Paper Tube
06.2017 - 12.2018
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Education
Post Graduate Certification - Project Management
Sault College of Applied Arts And Technology
12.2022
Post Graduate Certification - Supply Chain Management
Sault College of Applied Arts & Technology
12.2021
Master of Commerce -
Indira Gandhi National Open University
01.2020
GED -
National Institute of Information Technology
01.2019
Bachelor of Commerce -
Shyam Lal College, University of Delhi
01.2017
Skills
- People Management
- Customer service
- Data analysis
- Office organization
- Inventory management
- Project management
- Team building
- Sales reporting
- Communication skills
- Vendor negotiation
- Resource Coordination
Certification
Project Management Professional (PMP) (2024)
Certified through Project Management Institute (PMI).
Technical Skills
- MySQL
- Microsoft Office Suite
- Email Management
- Microsoft Project
Timeline
Assistant Store Manager
Apna Food Bazar
01.2024 - Current
Customer Service Representative
Shree Yogee Auto Works
11.2021 - 10.2023
Junior Project Manager
Balaji Paper Tube
12.2018 - 04.2020
Project Coordinator
Balaji Paper Tube
06.2017 - 12.2018
Post Graduate Certification - Supply Chain Management
Sault College of Applied Arts & Technology
Master of Commerce -
Indira Gandhi National Open University
GED -
National Institute of Information Technology
Bachelor of Commerce -
Shyam Lal College, University of Delhi
Post Graduate Certification - Project Management
Sault College of Applied Arts And Technology
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