Summary
Overview
Work History
Education
Skills
Certification
Technical Skills
Timeline
Generic

Akshay Malik

Toronto,ON

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Apna Food Bazar
01.2024 - Current
  • Oversees day-to-day store operations, including opening and closing procedures, sales floor staffing, department supervision, orderliness and merchandising
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Customer Service Representative

Shree Yogee Auto Works
11.2021 - 10.2023
  • Responded to an average of 50 customer inquiries daily via phone, email, and chat, maintaining
    a 90%+ customer satisfaction rating.
  • Demonstrated strong product knowledge, effectively explaining features and benefits to customers, resulting in increased product adoption and customer loyalty.
  • Resolved complex customer issues and complaints, achieving a first-contact resolution rate of 85% and reducing escalation incidents by 20%.
  • Collaborated with cross-functional teams to address technical and product-related concerns, ensuring a seamless customer experience.
  • Documented interactions, updated customer records, and generated reports for analysis and process improvement.

Junior Project Manager

Balaji Paper Tube
12.2018 - 04.2020
  • Led various projects under the guidance of senior product manager
  • Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
  • Documented and archived all project documentation and updated the company's lesson learned register and obtained the final acceptance of the deliverables
  • Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
  • Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.

Project Coordinator

Balaji Paper Tube
06.2017 - 12.2018
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Kept projects on schedule by managing deadlines and adjusting workflows.

Education

Post Graduate Certification - Project Management

Sault College of Applied Arts And Technology
12.2022

Post Graduate Certification - Supply Chain Management

Sault College of Applied Arts & Technology
12.2021

Master of Commerce -

Indira Gandhi National Open University
01.2020

GED -

National Institute of Information Technology
01.2019

Bachelor of Commerce -

Shyam Lal College, University of Delhi
01.2017

Skills

  • People Management
  • Customer service
  • Data analysis
  • Office organization
  • Inventory management
  • Project management
  • Team building
  • Sales reporting
  • Communication skills
  • Vendor negotiation
  • Resource Coordination

Certification

Project Management Professional (PMP) (2024)

Certified through Project Management Institute (PMI).

Technical Skills


  • MySQL
  • Microsoft Office Suite
  • Email Management
  • Microsoft Project


Timeline

Assistant Store Manager

Apna Food Bazar
01.2024 - Current

Customer Service Representative

Shree Yogee Auto Works
11.2021 - 10.2023

Junior Project Manager

Balaji Paper Tube
12.2018 - 04.2020

Project Coordinator

Balaji Paper Tube
06.2017 - 12.2018

Post Graduate Certification - Supply Chain Management

Sault College of Applied Arts & Technology

Master of Commerce -

Indira Gandhi National Open University

GED -

National Institute of Information Technology

Bachelor of Commerce -

Shyam Lal College, University of Delhi

Post Graduate Certification - Project Management

Sault College of Applied Arts And Technology
Akshay Malik