Tyler Lafreniere
Ottawa,Canada
Summary
Analytical, organized and detail-oriented professional with experience in retail management and various office environments. Collaborative team first mentality and a proven track record of success in delivering high quality and sales results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Petsmart
10.2024 - 03.2025
- Ensured accurate staffing levels and scheduling.
- Managed opening and closing duties for the store.
- Responsible for accurately submitting payroll for the entire staff.
- Assisted with all store needs including live pet care and staff needs.
Back Office Team and Key Account Sales Associate
Nespresso Canada
01.2022 - 07.2024
- Working as a member of the back-office team for Nespresso Canada on the B2B channel
- Responsible for ensuring compliance with new contracts and processing once valid
- Responsible for guaranteeing timely communication between our internal team and our partners
- Assisted in leading a successful pilot project designed to communicate with and engage passive clients
Team Manager
NTT for Nespresso Canada
01.2020 - 01.2022
- Team manager with between 15-20 direct reports
- Responsible for ensuring proper scheduling and staffing level adjustments
- Provided training for both new employees as well as internal promotions
- Ensuring success for my team through continuous coaching on quality, strategy and other KPI as outlined by Nespresso Canada
Second Line Support
NTT for Nespresso Canada
11.2015 - 01.2020
- Provided guidance and exceptions to our front-line team of phone and email agents
- Coaching sessions with front line agents to assist with potential escalations and first call resolution
Grocery Clerk
Independent Grocer
08.2014 - 11.2015
- Responsible for ordering, inventory and management of shrink
- Acting grocery manager during vacation and extended absences
- Building attractive product displays and contributing to the overall profitability of the department
Shift Supervisor
Loblaws
01.2004 - 08.2014
- Shift supervision for the store’s front end
- Ensure proper allocation of workforce
- Responsible for ensuring that all tills were balanced and counts submitted daily
Education
Bachelor of Arts - History
University of Ottawa
01.2013
Skills
- People management
- Cashflow planning & management
- Scheduling
- Excel
- Microsoft Office
- Communication skills
- People leader
- Problem-solving
- Inventory control
Certification
- [Joint Health and Safety Committee] [Occupational Health and Safety Advisory] [February 2025]
Timeline
Assistant Store Manager
Petsmart
10.2024 - 03.2025
Back Office Team and Key Account Sales Associate
Nespresso Canada
01.2022 - 07.2024
Team Manager
NTT for Nespresso Canada
01.2020 - 01.2022
Second Line Support
NTT for Nespresso Canada
11.2015 - 01.2020
Grocery Clerk
Independent Grocer
08.2014 - 11.2015
Shift Supervisor
Loblaws
01.2004 - 08.2014
Bachelor of Arts - History
University of Ottawa
Similar Profiles
Auryana HarmonAuryana Harmon
Associate Lead With Keys at PetSmartAssociate Lead With Keys at PetSmart
Andrew EdwardsAndrew Edwards
Manager at PetSmartManager at PetSmart
Aydan HarknettAydan Harknett
Sales Associate at PetSmartSales Associate at PetSmart
Katherine CarlsonKatherine Carlson
Customer Engagement Manager at PetsmartCustomer Engagement Manager at Petsmart
Temi EniloloboTemi Enilolobo
Contact Centre Representative at TD BankContact Centre Representative at TD Bank