Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Akshay Ajai Ipe

Ottawa,Canada

Summary

Experienced IT Support Technician with a strong background in database management, network administration, and IT asset tracking. Skilled in troubleshooting hardware/software issues, setting up workstations, and managing IT infrastructure. Proficient in Java, MySQL, SQL, Microsoft Access, Oracle, Laravel, PHP, Microsoft 365, SharePoint, and Active Directory. Passionate about improving IT systems through automation, system upgrades, and data optimization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support & Database Technician

Amazon Warehouse
11.2022 - Current
  • Provided technical support for warehouse operations, troubleshooting network, hardware, and software issues to minimize downtime
  • Assisted with database management, ensuring accurate tracking of robotic systems and IT inventory
  • Conducted IT asset audits, updated asset databases, and ensured compliance with billing and inventory control
  • Worked with Microsoft 365 applications, SharePoint, and Active Directory for user authentication and access control
  • Assisted in database-related tasks using Microsoft Access and Oracle, improving data storage, retrieval, and reporting efficiency

IT Support Assistant

Sun Info System
01.2021 - 12.2021
  • Provided technical support for desktops, laptops, and mobile devices, troubleshooting hardware and software issues
  • Installed and configured operating systems, network setups, and security protocols
  • Assisted in database imports/exports, ensuring accurate data transfer and system updates
  • Created Excel reports with advanced formulas and queries to analyze system performance
  • Assisted in system documentation and technical meetings, ensuring clarity in IT processes

Education

Diploma - Computer Programming

Algonquin College
Ottawa, ON
12.2024

Skills

  • Java
  • PHP
  • JavaScript
  • MySQL
  • SQL
  • Microsoft Access
  • Oracle
  • XML
  • Data imports/exports
  • Query optimization
  • Workstation setup
  • Network troubleshooting
  • Asset tracking
  • Laravel
  • Microsoft 365
  • Active Directory
  • Hardware/software troubleshooting
  • System upgrades
  • Audits
  • Billing reconciliation
  • Lifecycle management
  • Excel formulas
  • Query-based reports
  • IT documentation

Websites

Certification

G-Tech Computer Hardware Certification, Present

Timeline

IT Support & Database Technician

Amazon Warehouse
11.2022 - Current

IT Support Assistant

Sun Info System
01.2021 - 12.2021

Diploma - Computer Programming

Algonquin College

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