Akshat Vaid Uniyal
Winnipeg
Summary
Sincere, Loyal and dedicated individual who has a great deal of ambition. Able to communicate and interact effectively with multi-functional and diverse backgrounds. Offering strong communication and conflict resolution skills, eager to learn and develop in structured environment. Brings solid understanding of rules and regulations and applies critical thinking and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Senior Customs/Transborder Administrator(Promoted)
Bison Transport
11.2024 - Current
- Evaluated and recommended improvements to existing customs processes, contributing to the overall efficiency of the agency.
- Developed comprehensive training programs for new hires, ensuring high standards of performance and knowledge retention.
- Streamlined trade facilitation initiatives, supporting business growth and economic development.
- Reduced processing times for cargo clearances through effective workload management strategies among team members.
- Oversaw complex tariff classifications, providing expert guidance to colleagues and importers on accurate classification procedures.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Customs/Transborder Administrator
Bison Transport
05.2023 - Current
- Resolve Driver/Broker inquiries promptly, maintaining professionalism and ensuring satisfaction
- Collaborate with teams to solve complex issues, enhancing operational efficiency
- Perform quality assurance checks on support processes, ensuring compliance with standards
- Assist Drivers and Brokers with customs issues, both on-call and in person, ensuring smooth operations
- Create and close Transportation and Entry Manifest Bonds, managing bond loads efficiently
- Maintained meticulous compliance with evolving US/CA customs regulations, safeguarding company operations against potential violations
- Provided expert guidance on customs-related matters, offering timely solutions to drivers and brokers both remotely and in-person
Customer Account and Sales Specialist
Shaw Communications
- Operated computerized sales activations on company software
- Worked efficiently with best Customer Service
- Consistently surpass sales targets
- Finished assigned tasks with all the rules and regulations of the company
- Maintained professionalism with upset customers and solved problems to ensure customer satisfaction
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Researched customer accounts to identify payment issues
- Meticulously operated company software for sales activations, adhering to all rules and regulations while efficiently managing customer accounts
Senior Quality Assurance Specialist
JustEat Takeaway
- Evaluate performance and provide feedback, enhancing team efficiency and quality standards
- Train new hires, ensuring seamless integration and high productivity
- Utilize diverse computer tools, including mobile devices and Quality Assurance applications
- Author and revise standard quality control procedures, improving operational consistency
- Demonstrate strong written and verbal communication skills, facilitating clear and effective interactions
- Pioneered new QA methodologies, leveraging cutting-edge tools and applications
- Developed and implemented standard operating procedures, significantly reducing error rates
Logistics Controller
JustEat Takeaway
- Resolve conflicts with an emphasis on helping customers, restaurants and couriers succeed
- Worked efficiently with best Customer Service
- Pro-actively manage the network's performance from making important logistical decisions to ensuring each stakeholder's experience meets Skip's experience standards
- Maintain good relationship among the team members
- Finish assigned tasks with all the rules and regulations of the company
- Go the extra mile to make sure that the overall operations of Skip is running efficiently
Customer Service Representative & Cashier
Winners - TJX Canada
- Achieve high level of Customer Service by engaging with shoppers and offering product knowledge to maximize sales
- Consistently surpass sales targets at store level
- Independently handling customer returns with professionalism
- Using store planograms along with company guidelines to merchandise product
- Maintain and replenish inventory
- Operate a computerized cash register system
Small Business Specialist
Telus Communications
- Operated computerized sales activations for mobile phones
- Worked efficiently with best Customer Service
- Maintained good relationship among the team members
- Finished assigned tasks with all the rules and regulations of the company
- Regularly achieved the targets on weekly basis
- Maintained professionalism with upset customers and solved problems to ensure customer satisfaction
- Fostered strong team relationships, enhancing overall productivity and creating a positive work environment for small business solutions
Education
Certification in Data Analytics -
Google Career Certificates
12.2023
Bachelor's degree - Statistics, Mathematics
University of Manitoba
Winnipeg, MB12.2022
Skills
- Customer Service
- Data Reconciliation
- Microsoft Office
- Marketing
- Quality Assurance
- Trend Analysis
- Adobe Creative Suite
- De-escalation techniques
- Emergency response
- Conflict resolution skills
- Mental health awareness
Languages
English
Punjabi
Hindi
Additional Information - Volunteer Experience
- Marketing Specialist, Working for university events' marketing team, helping college advisors' in marketing for social events.
- Student Leader, Worked as a student leader for the orientation 2016 and 2017.
Timeline
Senior Customs/Transborder Administrator(Promoted)
Bison Transport
11.2024 - Current
Customs/Transborder Administrator
Bison Transport
05.2023 - Current
Bachelor's degree - Statistics, Mathematics
University of Manitoba
Customer Account and Sales Specialist
Shaw Communications
Senior Quality Assurance Specialist
JustEat Takeaway
Logistics Controller
JustEat Takeaway
Customer Service Representative & Cashier
Winners - TJX Canada
Small Business Specialist
Telus Communications
Certification in Data Analytics -
Google Career Certificates
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