AKSA MOLE ALICE

• Graded raw materials based on checklist of quality standards.
• Documented products checked, grades assigned and rejected items in master logs.
• Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
• Identified and resolved problems affecting quality of work or safety of job site.
• Helped select materials for use in products by accurately grading products from different suppliers.
• Documented inspections, assignments and task completion to comply with company policies.

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Escalated issues to proper supervisors when standard processes were not effective.

• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.

Airport customer service

• Used airline computer system to create airline tickets and boarding passes.
• Operated PA system to make announcements regarding flight activity.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.