Hi, I’m
Bunmi Funmilayo Rotiba
Calgary,AB
Summary
Veteran Program manager bringing 14 years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Diligent with over 15 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Personable and dedicated Customer Service Representative with extensive experience in tourism industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced and proactive offering 14 years of progressive warehouse settings serving needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Motivated professional offering BSC in Economics. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.
Ambitious, career-focused job seeker, anxious to obtain an entry-level [Job Title] position to help launch career while achieving company goals.
Overview
15
years of professional experience
Work History
Center for Black Culture and international Understanding, UNESCO institute type 11
International Cultural Consultant
2022.08 - Current (2 years & 1 month)
Job overview
- Educated staff on ways to foster a culturally inclusive environment.
- Advised senior management teams on approaches for addressing conflicts between employees of different backgrounds.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created educational materials on cultural awareness, diversity, inclusion, and equity.
- Recommended changes in workplace systems and processes that better reflect cultural sensitivity.
- Developed strategies to effectively engage stakeholders from different cultures.
- Assessed existing policies and procedures for potential bias or discrimination based on race, ethnicity, gender, religion.
- Consulted with experts in intercultural communication as needed for specific projects or initiatives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Offered insights into how language can be used strategically when communicating cross-culturally.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Facilitated workshops to promote understanding of cultural differences in the workplace.
- Implemented training programs designed to increase knowledge about other cultures among staff members.
- Created and managed budgets for travel, training and teambuilding activities.
- Assigned work and monitored performance of project personnel.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Vogue Brands
Business Development Executive
2021.05 - Current (3 years & 4 months)
Job overview
- Negotiated contracts with clients for new business development initiatives.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
- Recognized security risks to properly handle situations.
- Recommended new product lines or items based on customer demand and current trends.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Processed documents including bills of lading, invoices, and other import and export related paperwork.
- Attended industry conferences and training seminars in order to stay informed about changes in global trade regulations.
- Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Maintained subject matter expertise with import and export operations by attending [Timeframe] seminars and attending continuing education courses.
- Monitored changes in customs rules and regulations affecting import and export operations.
- Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations.
- Coordinated transportation activities, developed transportation relationships and monitored transport costs to facilitate smooth transportation actions.
- Coordinated with freight forwarders to ensure timely shipment of cargo as per customer requirements.
- Coordinated pick-up with piers, trucking companies, steamship line and air carriers for timely delivery.
- Assisted in developing marketing plans for expanding company's reach into new markets abroad.
- Managed relationships with foreign customers by providing product information, quotations, invoices and delivery details.
- Directed and executed foreign service and sales outlets, expanding distribution.
- Managed operations and rates of ongoing transportation and storage requirements.
- Streamlined import-export arrangements by maintaining current information and regulations on licenses, tariffs and restrictions.
- Converted products to meet foreign specifications and standards, improving operations.
- Trained and mentored staff on bid requests, export correspondence, credit collections and foreign trade details.
- Organized trade shows exhibitions and other promotional activities at global level.
Imperial House of Culture Ltd
Founder
2017.08 - Current (7 years & 1 month)
Job overview
- Collaborated with internal teams on projects related to digital transformation efforts.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Organized events to celebrate various cultural holidays and traditions.
- Monitored trends in global culture and their impact on business operations.
- Educated staff on ways to foster a culturally inclusive environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and managed budgets for travel, training and teambuilding activities.
- Consulted with experts in intercultural communication as needed for specific projects or initiatives.
- Reviewed completed work to verify consistency, quality and conformance.
- Implemented training programs designed to increase knowledge about other cultures among staff members.
- Offered insights into how language can be used strategically when communicating cross-culturally.
- Recommended changes to policies or procedures based on findings from fieldwork observations.
- Developed and implemented instructional programs.
- Negotiated contracts, prices, and deliveries with vendors.
- Researched curriculum options, sourced vendors, and negotiated supply plans.
- Represented ACANA as Ambassador to local neighborhood, city and regional art communities.
- Assisted in developing culturally-relevant assessment tools for measuring student achievement levels.
- Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.
- Oversaw performing arts and education programming; administered Philadelphia Youth Network (PYN) summer programming.
- Recruited, trained and evaluated part-time staff and volunteers; directed professional development activities.
- Utilized knowledge of industry best practices to improve upon existing training methods.
- Attended seminars, workshops and conventions to remain current on educational research and statistics impacting educational standards.
- Developed strategies for building relationships between families and educators across multiple cultures.
- Spearheaded public relations and marketing efforts, and fostered relationships with arts organizations and artists.
- Coordinated outreach efforts within diverse communities to promote school readiness services.
- Counseled students on personal, academic, vocational and behavioral issues and actualized plans to remove obstacles to success.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Generated large-scale operations, budget or expense reports to organize and analyze data.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Implemented technological solutions designed to improve operational effectiveness.
- Promoted brand awareness by increasing market penetration across [Type] markets.
- Developed and implemented strategic business plans to increase company profitability.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Special Tours & Travels Ltd
Chief Executive Officer
2009.11 - Current (14 years & 10 months)
Job overview
- Negotiated contracts with clients for new business development initiatives.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%.
- Recognized security risks to properly handle situations.
- Provided guidance on selecting appropriate accommodation options based on traveler needs and preferences.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Completed ongoing training with company and travel partners.
- Worked closely with department heads to determine which employees need to travel according to their job duties.
- Conducted regular training sessions for staff members on proper use of the online booking system.
- Collaborated with IT team to develop a web-based booking system for corporate travelers.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Organized and coordinated domestic and international business trips for executives and staff members.
- Developed and implemented corporate travel policies, procedures, and guidelines.
- Negotiated contracts with suppliers to ensure competitive rates were obtained.
- Drove timely and effective management of client grievances via constant communications and cultivation of mutually-beneficial relationships.
- Coordinated with travel agencies to book flights, hotels, ground transportation, car rentals, visa applications, and other related services.
- Stayed up to date on travel industry, policies and restrictions.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Ensured compliance with government regulations regarding passport and visa requirements prior to departure of travelers.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Established standard travel booking platform comprised of tools and resources, cutting expenses [Number]%.
- Developed strategies to reduce costs associated with corporate travel programs.
- Maintained relationships with travel partners and vendors.
- Liaised with all levels of management and teams to ensure adherence to business agendas ranging in complexity.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Generated large-scale operations, budget or expense reports to organize and analyze data.
- Developed long-range plans for business growth, resulting in [Number]% increase in annual sales.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging [Industry] trends.
- Developed strategic plans and objectives to ensure organizational growth and profitability.
- Established policies, procedures, and protocols to improve operational efficiency.
- Evaluated current products and services in order to develop strategies for improvement.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Education
Lagos State University , Lagos State
Bachelor of Science from Economics
2005-09
Skills
- Project Planning
- Policy Administration
- Business Development
- Process Improvement
- Staff Management
- Schedule Management
- Brand Management
- Employee Development
- Business Administration
- Customer Service
- Human Resources Management
- Business Planning
- Strategic Planning
- Teamwork and Collaboration
- Decision-Making
- Team Development
- Team Leadership
- Hiring and Training
- Goal Setting
- Training and Development
- Payment Processing
- Travel Package Documentation
- Reservations Booking
- Travel Planning
- Tour Package Sales
- Travel Itineraries
- Foreign Country Regulations
- Customized Travel Package
- Certified Travel Industry Executive (CTIE)
- Travel Destination Advice
- Event Planning
- Hotel Accommodations
- Contract Negotiation
- Travel Insurance Sales
- Event Networking
- Commission Tracking
- International and Domestic Travel
- Cancellation Policies
- International Reservations
- Leisure Travel
- Trip Planning
- Executive Travel
- Corporate Travel
- Travel Arrangements
- Customs and Immigration Policies
- Travel Bookings Processes
- Cultural Awareness
- Company Branding
- Reservations Management
- Retail Sales
- Relationship Management
Timeline
International Cultural Consultant
Center for Black Culture and international Understanding, UNESCO institute type 11
2022.08 - Current (2 years & 1 month)
Business Development Executive
Vogue Brands
2021.05 - Current (3 years & 4 months)
Founder
Imperial House of Culture Ltd
2017.08 - Current (7 years & 1 month)
Chief Executive Officer
Special Tours & Travels Ltd
2009.11 - Current (14 years & 10 months)
Lagos State University
Bachelor of Science from Economics
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