Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Akpevwe Oghene

Thorold

Summary

Knowledgeable and dedicated customer service professional with extensive experience in different companies. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Concentrix
07.2023 - 07.2024
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Contract Specialist

Randstad
10.2022 - 11.2022
  • Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.

Contract Financial Customer Service Representative

Canadian tire
10.2022 - 11.2022
  • Educated customers about billing, payment processing and support policies and procedures

Customer Service Retention Specialist

Just Energy
04.2022 - 09.2022
  • Developed product demonstrations and presentations for customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Technical Support Representative

Shaw
05.2021 - 12.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided support for networking protocols and characteristics.

Contract Retention Specialist

S&P
02.2021 - 05.2021
  • Documented performance review schedule and monitored management for timely completion. Utilized knowledge of customer experience to create specialized plans for customer retention.


Contract Frozen Dairy Associate

Walmart
01.2021 - 02.2021
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.

Customer Service Representative

Skybridge Americans
09.2020 - 12.2020
  • Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

OPERATIONS SPECIALIST

Skipthedishes
01.2020 - 08.2020
  • Resolving conflicts with an emphasis on helping our partner succeed. Facilitate communication between all parties involved in each delivery.


Education

Bachelor of Arts - Criminology

Brock University
08-2025

Bachelor of Arts -

University of Manitoba
Winnipeg, MB
12.2021

High School Diploma -

Presentation National High School
06.2019

Skills

  • Critical thinking
  • Customer satisfactory and Problem-solving
  • Creativity and Data analysis
  • Troubleshooting
  • Teamwork/ Good Communication
  • Quality assurance

Accomplishments

    Awards & Honors:

  • Employee of the year.
  • Best graduating student in the set.
  • Best Performer award.
  • Fastest learners award.

    • Extracurricular Activities:

  • Peer tutoring
  • Customer service volunteer.

Additional Information

Rotary club: Volunteered with the club to organize children and give them free food and drinks.

Niagara Convention center: Helped organize a concert for children.

Timeline

Technical Support Representative

Concentrix
07.2023 - 07.2024

Contract Specialist

Randstad
10.2022 - 11.2022

Contract Financial Customer Service Representative

Canadian tire
10.2022 - 11.2022

Customer Service Retention Specialist

Just Energy
04.2022 - 09.2022

Technical Support Representative

Shaw
05.2021 - 12.2021

Contract Retention Specialist

S&P
02.2021 - 05.2021

Contract Frozen Dairy Associate

Walmart
01.2021 - 02.2021

Customer Service Representative

Skybridge Americans
09.2020 - 12.2020

OPERATIONS SPECIALIST

Skipthedishes
01.2020 - 08.2020

High School Diploma -

Presentation National High School

Bachelor of Arts - Criminology

Brock University

Bachelor of Arts -

University of Manitoba

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Akpevwe Oghene