Akouvi Ekoue
Los Angeles
Summary
Detail-oriented Office Administrator with 3+ years of experience managing front desk operations, client communication, and administrative workflows in high-volume environments. Proven ability to process time-sensitive documents, coordinate scheduling, and maintain organized filing systems. Notary Public with experience handling confidential and legal documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store
01.2023 - Current
- Managed high-volume desk operations, assisting 50+ customers daily in a fast-paced environment
- Organized, distributed, and processed mail and time sensitive documents with accuracy
- Managed and monitored office inventory, reducing the cost of office supplies by 10%
- Maintained organized filing systems and assisted with document management
- Responded to high-volume email and phone inquiries, coordinating service requests and improving efficiency
Key Holder
Skylark
01.2022 - 01.2023
- Acted as a primary point of contact for customers, resolving inquiries and maintaining smooth daily operations
- Handled cash management, balanced registers, and daily reporting increasing accuracy of deposits and reducing errors and variances
- Built positive rapport with frequent customers contributing to an increase in repeat business
- Kept accurate inventory records, imported data, and managed stock systems
Guest Advocate
Target
01.2021 - 01.2022
- Followed company procedures for professionalism, dress code, and customer privacy
- Communicated clearly and respectfully with customers, both in person and by phone in a high-volume environment
- Supported multiple departments demonstrating strong multitasking and prioritization abilities
Education
AA - Sociology, Photography
Mount San Antonio College
Skills
- Front Desk Operations
- Client Relations
- Phone Systems
- Email Communication
- Data Management
- Record Keeping
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Google Sheets
- Scheduling
- Calendar Management
- Filing Systems
- Administrative Support
- Office Coordination
- Customer Service
Certification
Notary Public
Timeline
Assistant Manager
The UPS Store
01.2023 - Current
Key Holder
Skylark
01.2022 - 01.2023
Guest Advocate
Target
01.2021 - 01.2022
AA - Sociology, Photography
Mount San Antonio College