Akosua Otu
Red Deer
Summary
Personable and solutions-oriented with natural aptitude for troubleshooting and problem-solving. Possesses foundational knowledge of computer systems and networking, along with skills in diagnosing technical issues and providing effective solutions. Committed to delivering prompt and reliable support to enhance user satisfaction.
Overview
8
8
years of professional experience
3
3
Certifications
1
1
Language
Work History
Flight Attendant
Emirates Airlines
07.2022 - 04.2024
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Technical Support Assistant
MTN Ghana, Graphic Road Office
12.2020 - 05.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
Bank Teller
Global Access Savings and Loans
06.2016 - 11.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Diploma - Computer Programing
Red Deer Polytechnic
Red Deer, ABPost-Graduate Certificate - Statistical Consultant
Red Deer Polytechnic
Red Deer 05.2001 -
BBA Financial Management -
Zenith University College
Skills
Software installation
Ticket management
undefinedCertification
Introduction to Web Design and Development (LinkedIn Learning)
Timeline
Introduction to Web Design and Development (LinkedIn Learning)
11-2023
Flight Attendant
Emirates Airlines
07.2022 - 04.2024
Technical Support Assistant
MTN Ghana, Graphic Road Office
12.2020 - 05.2022
Data Science Foundations: Choosing the Right Database (LinkedIn Learning)
06-2020
Introduction to Data Science (LinkedIn Learning)
06-2020
Bank Teller
Global Access Savings and Loans
06.2016 - 11.2020
Post-Graduate Certificate - Statistical Consultant
Red Deer Polytechnic
05.2001 -
BBA Financial Management -
Zenith University College
Diploma - Computer Programing
Red Deer Polytechnic
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