Akihiro Oyama
Vancouver,British Columbia
Summary
hardworking and dedicated professional, who enjoys providing the best service to guests and patrons. I enjoy personal development and gaining valuable work experiences. I am punctual and highly adaptable. I have over 2 years of work experience in hotel’s heart of operation, Assisting whole team in creating meaningful experiences to our visitors. I have Vancouver experience as a front office receptionist and night auditor where I have shown excellent work ethic and precision. Currently I am seeking to seize a more suitable opportunity in customer service working as a part-time or full-time front desk agent where I can exceed guests expectations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Executive Hotel Vancouver Airport
Vancouver, BC
04.2024 - Current
- Greet and welcomed guests to the hotel in a professional and friendly manner.
- Assisting airline crews and facilitating efficient check-in and check-out processes.
- Assign rooms to guests by verifying their credit, ensuring they completed registration cards, and presenting them with room keys.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
- Handle customer complaints professionally and courteously while striving to resolve issues satisfactorily.
Night Auditor/Front Desk Receptionist
Hotel Belmont Vancouver
Vancouver, BC
11.2023 - 04.2024
- Welcome guests in a warm and friendly manner overnight.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Prepared daily financial reports to ensure accurate account balances.
- Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests.
- Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
Front Desk Receptionist
Cosmos Hotel Management- Apartment Hotel MIMARU
Chuo, Tokyo
12.2021 - 10.2023
- Greeted and assisted guests during check-in and check-out, providing information about hotel services, amenities, and local attractions.
- Addressed guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
- Processed guest payments, handled billing inquiries, and maintaining accurate financial transactions.
- Resolved guest issues and complaints promptly and finding appropriate solutions to ensure guest satisfaction.
Education
Diploma - Hospitality Management
Cornerstone International Community College of CA
Vancouver06-2024
Associate of Arts - English Language And Literature
Meikai University
Chiba, Japan03-2020
Skills
- Tri-Lingual ( English, Japanese, And Filipino (Tagalog)
- Able to work independently
- Interpersonal communication skills
- Filing and clerical duties
- Meeting deadlines
- Hospitality accounting knowledge
- Keep composed under pressure
- MS Office
- Opera Cloud PMS
- Visual One PMS
Timeline
Front Desk Receptionist
Executive Hotel Vancouver Airport
04.2024 - Current
Night Auditor/Front Desk Receptionist
Hotel Belmont Vancouver
11.2023 - 04.2024
Front Desk Receptionist
Cosmos Hotel Management- Apartment Hotel MIMARU
12.2021 - 10.2023
Diploma - Hospitality Management
Cornerstone International Community College of CA
Associate of Arts - English Language And Literature
Meikai University
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