Ximena Caycho
Vancouver,BC
Summary
High-energy employee successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling.
Overview
6
6
years of professional experience
Work History
Housekeeper Supervisor
Executive Hotel Vancouver Airport
2023.01 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed team productivity and workflow to exceed quality standards.
- Coordinated household cleaning service operations and managed client relations.
Cleaner Supervisor
MOLLY MAID
2022.04 - 2022.12
- Verified each completed room against standard plans to maintain consistency.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Checked inventory for required supplies and made lists for needed cleaning products.
Administrative Assistant
BITEL
2020.03 - 2021.12
- Drove customer feedback to deliver information to management for corrective action.
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized calendars and correspondence.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
Head of Operations
COURIER WEGO COMPANY
2019.07 - 2020.02
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Service Receptionist
SAFED SAC
2018.03 - 2019.05
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Associate of Arts - Hospitality And Tourism Management
University Canada West
Vancouver, BCAssociate of Arts - Business Administration
ISIL
Lima, PE07.2021
Skills
- Department Coordination
- Cleaning Practices
- Staff Evaluations
- Facilities Inspection
- Business Operations Understanding
- Office Equipment Operations
- Recordkeeping and Bookkeeping
- Attention to Detail
- Positive Attitude and Energetic
- Scheduling and Calendar Management
Languages
Spanish
Native/ Bilingual
English
Professional Working
Timeline
Housekeeper Supervisor
Executive Hotel Vancouver Airport
2023.01 - Current
Cleaner Supervisor
MOLLY MAID
2022.04 - 2022.12
Administrative Assistant
BITEL
2020.03 - 2021.12
Head of Operations
COURIER WEGO COMPANY
2019.07 - 2020.02
Customer Service Receptionist
SAFED SAC
2018.03 - 2019.05
Associate of Arts - Hospitality And Tourism Management
University Canada West
Associate of Arts - Business Administration
ISIL
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