Akhilesh Gumber
Castlegar,British Columbia
Summary
Detail professional with a passion for management. Seeking to apply my expertise and enthusiasm in customer service to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Surestay Hotel
Castlegar
11.2021 - Current
- Greet clients and visitors in a friendly and professional manner
- Managed guest check-in and check-out efficiently ensuring a smooth and welcoming experience
- Handled reservations, including modifications and cancellations, demonstrating strong organizational skills
- Collaborated with housekeeping and maintenance teams to ensure rooms were prepared and maintained to high standards
- Resolved guest issues promptly, maintained a high level of guest satisfaction, and received positive feedback
- Implemented strategies to improve check-in efficiency, resulting in a reduction in waiting times
- Participated in training sessions to stay updated on hotel policies, procedures, and local attractions to enhance guest experience
- Closely monitor inventory levels while managing product ordering and receipt.
Line Cook
Boston Pizza
05.2023 - 04.2024
- Arranging, cleaning, and sanitizing work areas
- Cooking under food safety and health regulations
- Assisting other cooks in preparing food or helping other team members when needed
- Managing several food orders at once
- Keep an eye on several food orders while fresh ones come in
- Store food items with proper labels and safe handling procedures.
Education
POST GRADUATION DIPLOMA IN BUSINESS MANAGEMENT -
SELKIRK COLLEGE
12.2023
BACHELOR OF BUSINESS ADMINISTRATION -
CGC PUNJAB
04.2020
Skills
- Exceptional communication
- Collaborative
- POS Systems
- Ability to work under pressure
- Multitasking
- Reliable Transport
- Class 5 Driving License
Certification
Serving It Right
Timeline
Line Cook
Boston Pizza
05.2023 - 04.2024
Front Desk Agent
Surestay Hotel
11.2021 - Current
POST GRADUATION DIPLOMA IN BUSINESS MANAGEMENT -
SELKIRK COLLEGE
BACHELOR OF BUSINESS ADMINISTRATION -
CGC PUNJAB
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