Akhil Pathalapati
Toronto
Summary
Results-driven Salesforce developer and administrator with over 6 years of extensive experience in designing, implementing, and optimizing Salesforce solutions. Proficient in leveraging Apex and Lightning Web Components (LWC) to develop scalable and innovative cloud-based applications. Skilled in analyzing complex business processes to deliver tailored solutions that enhance operational efficiency and user experience. Proven expertise in Salesforce architecture, administration, and development with a commitment to driving digital transformation initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Developer
Securian Financial
10.2024 - Current
- Designed and developed scalable Lightning Web Components (LWC) to enhance the user interface, ensuring reusable components and adhering to Salesforce Lightning best practices.
- Created and optimized complex Salesforce reports and dashboards, implementing advanced filters, bucket fields, and cross-object relationships to deliver actionable business insights.
- Customized standard and custom objects, including schema design, field creation, page layouts, and validation rules, ensuring alignment with organizational requirements and data integrity.
- Configured and managed user roles, profiles, permission sets, field-level security, and sharing rules to enforce granular data security and compliance with company policies.
- Collaborated with cross-functional teams to gather detailed requirements and translate them into robust Salesforce solutions, ensuring seamless integration with external systems through REST/SOAP APIs.
- Implemented Salesforce Flows and Process Builder for complex automation scenarios, reducing manual interventions and improving data consistency.
- Utilized Apex classes, triggers, and batch jobs to implement backend logic, bulk processing, and real-time data synchronization across Salesforce and external applications.
- Conducted regular audits of system configurations, data security settings, and performance, implementing improvements to maintain platform efficiency and scalability.
- Leveraged Salesforce Metadata API and Salesforce CLI for deployment and version control, streamlining the CI/CD pipeline for Salesforce projects.
- Provided technical expertise for Salesforce release management, ensuring smooth transitions between development, testing, and production environments while addressing any pre-release or post-deployment issues.
Software Engineer/Salesforce Developer
TD Bank
07.2023 - 11.2024
- Led design and development initiatives to enhance business processes by implementing innovative features using Lightning Web Components (LWC), the Aura framework, Apex Triggers, and web services
- Managed development task delegation and ensured the timely delivery of high-quality solutions, facilitating a smooth transition to the production environment
- Expertly customized the Service Console and Omni-Channel functionalities to meet business requirements, resulting in improved user experience and operational efficiency
- Developed a skill-based routing system for Case records, enabling intelligent distribution to appropriate users and accelerating issue resolution
- Conducted comprehensive code reviews in collaboration with team members to uphold code quality, ensuring thorough test coverage before code integration
- Analyzed Salesforce release notes meticulously to assess their impact on our tools and the Salesforce ecosystem, providing detailed impact assessments to inform strategic decisions
- Created custom Apex REST services to enable seamless integration with external systems, enhancing data flow efficiency
- Directed the configuration and development of API callouts, establishing robust communication between our Salesforce instance and external systems to support seamless data exchange
Salesforce Developer
Infosys
12.2020 - 06.2023
- Designed, Configured, and develop various features using Aura, LWC, Apex Triggers, and Apex web services
- Configure various security features using Profiles, Permission sets, Roles, and Sharing rules to control objects, fields, and data sharing b/w different business users
- Ensure any newly added Apex code has necessary test coverage before deploying to UAT and cover all required test cases using assertions and ensure at least85-90% of test coverage
- Provide support for existing applications for any on-demand requirements
- Design and develop Apex classes that can be reusable for various Lightning components
- Conduct Code reviews before promoting changes to higher environments
- To integrate and migrate data from other systems to Salesforce, by understanding volume and velocity requirements
- Develop UI components using LWC and AURA that are compatible with mobile and tablet devices
- Coordinate with the off-shore team for any technical issues or for QE
- Created Google search and LinkedIn search formula fields on Lead object
- Created Visualforce Email templates to send to customers based on business requirements
- Closely Worked with Sales team to understand the business to provide better salesforce Experience
- Worked on Lead Owner automation Rules by Routing Logic in Apex
- Worked on Approval Process as applications involve records to be processed in different approval levels
- Created Sharing settings and Delegated Admin to specify level of access users have
- Provided record-level and field-level security in permission sets
Salesforce Developer and admin
Ericsson
05.2020 - 11.2020
- Customized the dashboards to monitor lead activities based on sales geography
- Created customized lightning flexi, object record and home pages to render based on different profiles
- Created custom components using Aura and LWC framework
- Ensure all the Apex code has necessary test coverage before deploying to UAT and cover all necessary test cases and ensure at least85-90% of test coverage
- Automate opportunity stages as per the business requirements using flows and process builder
- Refactor existing LWC and AURA to make them with Salesforce1
- Work with Devops teams to resolve/setup any deployment pipelines
- Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
- Upgraded existing Classic application to Lightning experience
- Involved in data migration from Excel to Salesforce using Apex Data Loader
- Implemented new buttons and actions on flexi-pages using dynamic forms
- Configure Named Credential to integrate Salesforce with external system, using username - password based authentication
- Created Connected App for external systems to read data from salesforce
Salesforce Admin/Developer
Adapt solutions
04.2017 - 12.2018
- Worked as a Salesforce Admin by providing day to day end user training and support for Salesforce.com users
- Managed ongoing support requests and Development needs of users
- Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases
- Worked with SOQL, SOSL queries with Governor limitations to store and download the data from Salesforce.com platform database
- Integrated applications using web services by consuming the WSDL files for extracting the data from external systems
- Performed detailed analysis of functional and technical requirements, designed and deployed the custom objects; identified the lookup and master-detail relationships and created the junction objects
- Created email templates and inbound emails using Visualforce for clients and customers
- Developed business documents for Salesforce.com custom objects
- Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs,List views, Custom Reports, Dashboards, Components, Assignment rules, Roles, Profiles, Public Groups, Permission Sets, Page Layouts, Custom Settings, and Labels to suit to the needs of the application
- Used Data Loader to import Data from legacy system
Education
Master of Science - Engineering
University of Windsor
Windsor, ON04-2020
Bachelor of Science - Engineering
SRM University
Chennai03.2017
Skills
- Salesforce Configuration
- Apex
- Visualforce
- Salesforce Lightning Development(LWC & Aura)
- Sales, Service, Community Cloud
- Restful API
- Scrum Methodology
- Object-Oriented Programming (OOP)
- Git Hub, Bit Bucket
- Omni Studio
- Omni Channel
Accomplishments
- Achieved 90,000+ points on Salesforce Trailhead with Expeditioner Rank.
- Certified Salesforce Platform Developer II (PD2), Platform Developer I (PD1), Administrator and AI Associate.
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform Developer II
- Salesforce Certified AI Associate
- Canada Secret Clearence (Reliability)
Languages
English
Full Professional
Timeline
Salesforce Developer
Securian Financial
10.2024 - Current
Software Engineer/Salesforce Developer
TD Bank
07.2023 - 11.2024
Salesforce Developer
Infosys
12.2020 - 06.2023
Salesforce Developer and admin
Ericsson
05.2020 - 11.2020
Salesforce Admin/Developer
Adapt solutions
04.2017 - 12.2018
Master of Science - Engineering
University of Windsor
Bachelor of Science - Engineering
SRM University
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