JASON KOKKOVAS
Toronto
Summary
Retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Sunrise Records
02.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees, inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Sunrise Records
08.2021 - 01.2024
- Lead daily store operations, creating a dynamic and engaging environment for customers.
- Train and mentor staff in customer service, inventory management, and product knowledge.
- Curate product displays and ensure high visual standards.
- Manage stock (receiving and deliveries) and inventory (Microsoft Excel, POS systems: Moneris, transactions, returns, and general retail software).
- Played a key role in opening new stores and optimizing product displays for customer engagement.
Seasonal Florist & Stand Operator
Weekly Flowers
04.2014 - 05.2021
- Designed and assembled flower bouquets for major holidays.
- Operated flower stands across Ottawa, assisting customers with selections.
- Managed inventory, cleaned and restocked the flower fridge, and maintained the sales floor.
Education
High School Diploma -
St. Peter Catholic High School
Ottawa, ON06-2020
Skills
- Customer Service
- Inventory Management
- Training and mentoring
- Creative Problem-Solving
- Retail inventory management
- Attention to Detail
- Store merchandising
- Team Collaboration
- Store operations
- Leadership
Accomplishments
- Professional Musician
- Producer
- Mixing Engineer
- Songwriter
- Studio Musician
Hobbies and Interests
- Performer at various music venues, bars, and corporate functions.
- "Human Jukebox" - Can perform over 300+ songs on demand.
- Multi-Instrumentalist Session Musician (Guitar, Bass, Drums, Keyboards).
- Producer for various artists, collaborating with song structure, composition, lyrics, and mixing.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Store Manager
Sunrise Records
02.2024 - 05.2025
Assistant Store Manager
Sunrise Records
08.2021 - 01.2024
Seasonal Florist & Stand Operator
Weekly Flowers
04.2014 - 05.2021
High School Diploma -
St. Peter Catholic High School
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