Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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AKHIL KARUNAMBARAN JAYAKUMARI

Toronto

Summary

Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bready
01.2024 - 02.2025
  • Assisted an average of 50+ customers daily with transactions, inquiries, and digital solutions, ensuring a seamless and efficient service experience.
  • Resolved customer issues efficiently, working collaboratively with internal units to reduce open issues by 40%, and establishing a positive service experience.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Handled customer complaints and inquiries in a courteous and efficient manner.

Management Trainee

Philthy Philly's
10.2022 - 08.2023
  • Created standardized guidelines for customer interactions, leading to a 15% improvement in service consistency.
  • Established workflow procedures that improved service delivery, which led to 20% reduced transaction processing time.
  • Provided solutions to resolve issues in high-pressure, high-volume settings.
  • Participated in strategic planning and contributed innovative ideas for process improvement.

Client Advisor

Precise ParkLink Inc.
01.2022 - 09.2022
  • Adhered to compliance and data protection standards while managing sensitive customer information.
  • Provided exceptional customer service to over 50+ customers daily, addressing inquiries, resolving concerns, and ensuring a seamless banking experience.
  • Utilized CRM tools and digital platforms to track customer interactions, improving response times and service efficiency by 25%.
  • Demonstrated agility in managing multiple digital tools with speed and accuracy.

Business Development Associate

Disney Byjus Learning Application
08.2018 - 12.2020
  • Collaborated with internal teams to improve customer engagement strategies, enhancing client satisfaction scores by 20%.
  • Provided clear and solution-oriented guidance, resolving 90% of client inquiries on the first interaction and escalating complex cases when needed.
  • Successfully generated leads and nurtured client relationships to achieve business growth.
  • Effectively addressed client inquiries across diverse communities by leveraging multilingual skills, enhancing customer engagement by 25%.

Education

Graduate Certificate - Hotel Operations Management

George Brown College
Toronto, ON
09-2023

BSc - Hospitality and Hotel Administration

IHM Chennai
India
06.2018

Skills

  • Multitasking
  • Communication Skills
  • Complaint management
  • Attention to detail
  • Complaint handling
  • Digital Literacy
  • Team Collaboration
  • Customer relationship management
  • Active listening
  • Time management
  • Customer relationship management (CRM)
  • Coordination

LANGUAGES

English - Advanced
Tamil - Advanced

Timeline

Customer Service Representative

Bready
01.2024 - 02.2025

Management Trainee

Philthy Philly's
10.2022 - 08.2023

Client Advisor

Precise ParkLink Inc.
01.2022 - 09.2022

Business Development Associate

Disney Byjus Learning Application
08.2018 - 12.2020

Graduate Certificate - Hotel Operations Management

George Brown College

BSc - Hospitality and Hotel Administration

IHM Chennai

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AKHIL KARUNAMBARAN JAYAKUMARI