Akhi Sardar
Toronto,ON
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Paragon Security
07.2021 - Current
- Answered emergency calls, assessed situations, and dispatched appropriate emergency services.
- Demonstrated proficiency in using Computer-Aided Dispatch (CAD) systems and emergency communication equipment.
- Maintained accurate and detailed records of each call for future reference and analysis.
- Collaborated with law enforcement, fire departments, and medical personnel to ensure efficient response to emergencies.
- Responded to 911 calls, providing reassurance and gathering critical information from callers.
- Coordinated with various agencies to ensure effective communication and response to emergencies.
- Participated in ongoing training programs to stay updated on emergency procedures and protocols.
Event Security Supervisor
History
05.2021 - Current
- Enhanced event safety by implementing comprehensive security plans and procedures.
- Ensured timely response to emergencies with effective communication and coordination between team members.
- Improved client satisfaction by providing professional and efficient security services for various types of events.
Supervisor
A&W
04.2020 - 06.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04.2021
Skills
- Team leadership
- Empathy and Compassion
- Information Gathering and Relay
- Decision-Making
- Critical Thinking
- Map Reading Skills
- Active Listening
- Emergency Assessment
- Crisis Management
- Computer Skills
- Problem-Solving
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Certification
- Emergency First Responder
- Ontario Private Security & Investigative Services
- Emergency First Aid CPR/AED Level C
- Standard First Aid and CPR/AED Level C
- Use of force
- Ontario Health & Safety Certification
- Smart-Serve Certification
Timeline
Dispatcher
Paragon Security
07.2021 - Current
Event Security Supervisor
History
05.2021 - Current
Supervisor
A&W
04.2020 - 06.2021
High School Diploma -
Seneca College of Applied Arts And Technology
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