Akash Saini
Halifax
Summary
- Experience in providing exceptional client services in fast paced work environment.
- Acknowledged for outstanding work performance
- Ability to quickly learn new skills, methods and procedures
- Proficient in navigating several computer programs, software and applications
- Demonstrated strong work ethic; professional, efficient and reliable
- Detail oriented with high attention to detail and accuracy
- Self-motivated, positive and energetic individual
- Great communication skills, have experience communicating with different diversity of people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor, Customer Service
Freemans Little New York
06.2023 - 03.2025
- Provided customer service and was involved in training [x] new team members each month
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints by [x]%
- Operated POS cash register, handling an average of [x] transactions daily, and counted the money in cash drawers to ensure accuracy
- Maintained thorough knowledge of all products stocked in the facility and gained extensive knowledge of in-store merchandising practices
Customer Service Representative
Walmart
01.2023 - 05.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Maintained a safe and clean work environment, adhering to company policies
- Providing exceptional customer service to the customer
Supervisor/Team Leader
Tim Hortons
04.2022 - 12.2022
- Trains, orientations and monitors new members
- Supervises team members to ensure primary & secondary duties such as handling and delivery of food products to the customers
- Monitors for, responds to and reports to the store management about unsafe acts and conditions
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
Bank Teller
Kotak Mahindra Bank
04.2020 - 04.2021
- Helping Customers with loan and mortgage applications
- Opening and closing accounts as required for members
- Using banking software to update account information
- Performing general administration tasks
Education
Business Management -
Cape Breton University
Sydney, NS12.2022
Bachelor of Commerce (Hons) -
University of Delhi
05.2019
Skills
- Client Services
- Detail Oriented
- Energetic
- Cooking
- Self-Motivated
- Courier
- Microsoft Office
- Cash Handling
- Service Client
Certification
- First Aid Certification
- FOOD SAFETY
- WHIMS
- SMART SERVE
Timeline
Supervisor, Customer Service
Freemans Little New York
06.2023 - 03.2025
Customer Service Representative
Walmart
01.2023 - 05.2023
Supervisor/Team Leader
Tim Hortons
04.2022 - 12.2022
Bank Teller
Kotak Mahindra Bank
04.2020 - 04.2021
Bachelor of Commerce (Hons) -
University of Delhi
Business Management -
Cape Breton University
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