Nishti Nishti
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Supervisor, Customer Service
Allied Universal
Toronto, ON
10.2021 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Developed and implemented customer service policies to enhance satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Cheque handling of claimed refundable deposits
- Boosted team performance by developing customer service training materials and conducting service training.
- Answered constant flow of customer calls with minimal wait times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
St Lawrence Alpha College
Scarborough, ON04.2022
Skills
- Financial Management
- Waste Elimination
- Training and Development
- Computer literacy
- Communication skills
- Documentation review
- Microsoft excel
- Microsoft word
- Guest services
- Microsoft Office
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Supervisor, Customer Service
Allied Universal
10.2021 - Current
High School Diploma -
St Lawrence Alpha College
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