Femy Susan Markose
Scarborough,ON
Summary
Dedicated sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.
Overview
4
4
years of professional experience
Work History
Sales Team Member
Smart Point, Reliance
10.2022 - 08.2023
- Built strong customer relationships through excellent product knowledge and personalized service.
- Assisted in training new team members on company policies, procedures and customer service standards.
- Implemented customer feedback system, resulting 45% increase in customer satisfaction score.
- Led a successful cross-training initiative, enhancing the team versatility and overall efficiency.
Assistant Team Leader
Pantaloons
10.2021 - 03.2022
- Consistently exceeded sales target, driving a 10% increase in revenue.
- Created staff schedules, approved requested time off and updated reports.
- Worked with customer service representatives to handle escalated customer issues.
- Implemented visual merchandise strategies to enhance overall in-store experience.
Store Supervisor
Tonico Mart
07.2019 - 08.2021
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Collaborated with management team to implement promotions and marketing initiatives.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Oversaw day-to-day store activities, ensuring a clean and organized environment.
Education
Bachelor of Science - Computer Science And Engineeering
Technical University
Rajiv Gandhi Institute Of Technology05.2019
Skills
- Customer Relationship Management
- Exceptional communication Skills
- Team Leadership
- Multi-tasking
- Problem Solving
- Interpersonal skills
- Training and Development
- Performance analysis
- Customer Service
Timeline
Sales Team Member
Smart Point, Reliance
10.2022 - 08.2023
Assistant Team Leader
Pantaloons
10.2021 - 03.2022
Store Supervisor
Tonico Mart
07.2019 - 08.2021
Bachelor of Science - Computer Science And Engineeering
Technical University
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