Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

ALLAN EGAN

Ottawa,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and leading by example.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Manager

Rona Home and Garden
08.2020 - Current
  • Manage and plan routes for 30-40 deliveries per day.
  • Supported customers via telephone, email and at sites to handle escalations and product concerns.
  • Perform load audits daily to ensure accuracy.
  • Planned delivery routes according to traffic, weather and types of delivery.
  • Organize and file all paperwork.
  • Schedule third party logistics services and deal with any issue that may arise.
  • Make schedules and deal with time management discrepancies.
  • Payroll and hours budget.
  • Operate propane forklifts, electric forklift, electric pallet jacks and electric platform picker.
  • Perform E3 stock taking, counting inventory, store transfers and ordering stock.
  • Scheduled regular equipment and fleet maintenance.
  • Integrated new technologies and best practices to improve delivery management.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Building Materials Manager

Rona Home And Garden
05.2017 - 08.2020
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implement training systems that would be effective for all new staff to develop.
  • Handled customer inquiries and suggestions courteously and professionally with.
  • Managed over 50 calls and concerns per day.
  • Improved staffing during busy periods by creating employee schedules and monitor hours budget and payroll.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provide expert renovation advise derived from years of experience.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Organized department by changing product placement to improve sales and make sure product is ordered for upcoming promotions.
  • Process special orders for customer while ensuring accuracy.
  • Deal with various vendors regarding pricing and stock.
  • Established team priorities, maintained schedules and monitored performance.
  • Acted as manager on duty and dealt with all customer complaints.

Flooring Manager

Rona Home And Garden
07.2012 - 04.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Created special order programs that helped us acheive success and become the highest grossing flooring department country wide.
  • Operate forklifts to bring stock down from over head racks.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Used in-store system to locate inventory and place special orders for customers.

Project Manager

The Kitchen Guy
07.2014 - 04.2015
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Helped double sales targets in one year.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Assisted with demolition and install.
  • Provide estimates on site and discuss options with customer to best suit their needs.

Education

College Diploma - Fitness and Health Promotion

Algonquin College
Ottawa, ON
2010

High School Diploma -

H.B Beal Secondary School
London, ON
2008

Skills

  • Judgment and Decision-Making
  • Time Management
  • Payroll Systems
  • Fleet Dispatching
  • Staff Management
  • Logistics Processes Planning
  • Material Management
  • Microsoft Excel
  • Distribution and Warehousing
  • Forklift
  • 17 years of Customer Service Experience
  • Verbal and Written Communication

Accomplishments

  • Efficient in Excel and Kronos pay system.
  • Efficient in Fleet Complete shipping services.
  • Experienced in using advanced computer systems.
  • WHIMS certified.
  • 17 Years of Customer service experience.

Certification

  • First Aid/CPR Certified
  • Certified Forklift Operator with 14 years of experience.
  • Customer Service awards

Timeline

Delivery Manager

Rona Home and Garden
08.2020 - Current

Building Materials Manager

Rona Home And Garden
05.2017 - 08.2020

Project Manager

The Kitchen Guy
07.2014 - 04.2015

Flooring Manager

Rona Home And Garden
07.2012 - 04.2017

College Diploma - Fitness and Health Promotion

Algonquin College

High School Diploma -

H.B Beal Secondary School

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ALLAN EGAN