Ajay Sharma
Vaughan,ON
Summary
Reliable and detail-oriented professional with hands-on experience in high-volume customer service and transactional environments. Skilled in managing financial interactions, maintaining operational accuracy, and delivering personalized solutions that build trust and satisfaction. Adept at multitasking in dynamic, team-oriented settings while upholding confidentiality and compliance standards. Recognized for strong problem-solving abilities, adaptability, and consistently exceeding service benchmarks. Multilingual in Hindi, Punjabi, French, and Urdu—enhancing service quality for diverse clients. Committed to providing efficient, customer-first support aligned with organizational values in banking and retail settings.
Overview
2
2
years of professional experience
Work History
Seasonal Sales Associate
The Home Depot
02.2025 - 06.2025
- Supported 300+ weekly customers with tailored product guidance and timely service.
- Managed inventory records and resolved customer queries, demonstrating discretion and attention to detail.
- Balanced multiple priorities in a dynamic, team-based retail setting.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds by store policy.
Information Assistant
Elections Ontario
01.2025 - 02.2025
- Delivered clear and accurate election-related guidance to 500+ voters daily, ensuring efficiency in a high-pressure, compliance-driven environment.
- Maintained confidentiality and adhered strictly to policies while resolving public concerns and inquiries.
- Demonstrated organizational and communication excellence under tight time constraints.
Sales Associate
Peudio
09.2024 - 02.2025
- Delivered personalized fashion recommendations, exceeding daily sales goals by 15%
- Ensured floor readiness by maintaining visually engaging displays and resolving guest issues promptly
- Promoted loyalty through high-touch customer interactions and a service-first mindset
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
Admissions Associate
Canada’s Wonderland
06.2023 - 01.2024
- Processed high-volume ticket transactions quickly and accurately using POS systems.
- Advised guests on services, pricing options, and promotions, contributing to a 20% increase in season pass renewals.
- Maintained customer satisfaction by addressing concerns promptly and creating positive experiences.
- Answered phones and handled initial email contacts regarding guest complaints and inquiries
Legal Assistant
Gurizzan Law Professional Corporation
01.2023 - 06.2023
- Optimized the efficiency of legal record retrieval by 30% and digitizing documents and implementing enhanced management systems, fostering a streamlined workflow.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task, such as drafting pleadings or summarizing depositions accurately.
Education
Bachelor of Commerce - Business Management
Toronto Metropolitan University-Ted Rogers School of Management
Toronto, Ontario04.2028
Skills
- Customer Relationship Management
- Transaction Accuracy & POS Systems
- MS Office (Excel, Outlook, Word)
- Time Management & Organization
- Conflict Resolution & Empathy
- Bilingual Communication (Hindi, Punjabi, French, Urdu)
Languages
English
French
Hindi
Punjabi
Urdu
Timeline
Seasonal Sales Associate
The Home Depot
02.2025 - 06.2025
Information Assistant
Elections Ontario
01.2025 - 02.2025
Sales Associate
Peudio
09.2024 - 02.2025
Admissions Associate
Canada’s Wonderland
06.2023 - 01.2024
Legal Assistant
Gurizzan Law Professional Corporation
01.2023 - 06.2023
Bachelor of Commerce - Business Management
Toronto Metropolitan University-Ted Rogers School of Management
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