Summary
Overview
Work History
Education
Skills
Certification
Languages
DRIVING EXPERIENCE
VISA
Timeline
Generic

AJAY PALLIYALIL

Calgary,AB

Summary

Experienced IT professional skilled in Technical Support, Help Desk, and Office Administration. Recognized for delivering high-quality technical assistance, fostering user satisfaction, and optimizing IT workflows. Proven ability to handle diverse responsibilities, from troubleshooting IT issues to managing office tasks. Seeking a role where technical acumen and administrative prowess converge for maximum operational effectiveness.

Overview

7
7
years of professional experience
1
1
Certification

Work History

IT Technical Support Specialist

ROGERS COMMUNICATIONS INC.
Calgary, AB
03.2023 - Current
  • Tracked progress of service requests using ticketing system while providing timely updates to customers.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Performed maintenance and upgrades to existing computer systems as needed.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
  • Created detailed technical documentation for IT processes and procedures.
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Resolved escalated customer inquiries via telephone or remote access tools.

Technical Support Representative

SHAW COMMUNICATIONS INC.
Calgary, AB
03.2022 - 03.2023
  • Troubleshot customer inquiries related to software and hardware issues.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Resolved escalated customer service issues in a timely manner.
  • Created reports on customer complaints and feedback for management review.
  • Provided training and guidance to junior staff members as needed.

Help Desk Technician

TATA CONSULTANCY SERVICES
Toronto, ON
03.2021 - 03.2022
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Performed troubleshooting to diagnose and resolve technical issues.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Supported remote desktop connections for users requiring assistance offsite.
  • Installed operating system updates as required by company policy.
  • Resolved network connectivity issues.
  • Repaired damaged cables or replaced defective components as necessary.
  • Managed user accounts including passwords resets, account creation and deletion.

Office Administrator

DIGITAL SEVA KENDRA
MALAPPURAM, KERALA, INDI
03.2017 - 03.2018
  • Coordinated and managed daily administrative operations of the office.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Organized and maintained filing systems, including electronic databases and records.
  • Processed invoices on a timely basis according to established procedures.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Processed financial documents, contracts, expense reports and invoices.

Education

Commerce And Business Administration

CANADA COLLEGE
Montreal, QC
03-2021

TWO YEAR COURSE - IT Business Analysis

CENTENNIAL COLLEGE
Toronto, ON
04-2019

HIGHER SECONDARY - COMPUTER SCIENCE

PRESENTATION HIGHER SECONDARY SCHOOL
PERINTHALMANNA, KERALA, INDIA
02-2017

Skills

  • Help Desk Support
  • Advanced Troubleshooting
  • Hardware Installation
  • Network Administration
  • Software Installation
  • Technical Support
  • Microsoft Office Specialist (MOS) Master
  • Incident Management
  • Workflow Management
  • Escalation Management

Certification

  • MICROSOFT OFFICE SPECIALIST CERTIFICATE

Languages

English
Professional
Malayalam
Professional

DRIVING EXPERIENCE

  • VALID CANADIAN DRIVERS LICENSE- 5 YEARS EXPERIENCE

VISA

  • NATIONALITY - INDIAN | AGE: 24
  • CURRENT RESIDENT IN CANADA (VISA EXPIRES 2027)
  • HOLD VALID UNITED STATES VISA (VISA EXPIRES 2029)

Timeline

IT Technical Support Specialist

ROGERS COMMUNICATIONS INC.
03.2023 - Current

Technical Support Representative

SHAW COMMUNICATIONS INC.
03.2022 - 03.2023

Help Desk Technician

TATA CONSULTANCY SERVICES
03.2021 - 03.2022

Office Administrator

DIGITAL SEVA KENDRA
03.2017 - 03.2018

Commerce And Business Administration

CANADA COLLEGE

TWO YEAR COURSE - IT Business Analysis

CENTENNIAL COLLEGE

HIGHER SECONDARY - COMPUTER SCIENCE

PRESENTATION HIGHER SECONDARY SCHOOL

Similar Profiles

CREATE PROFILE
AJAY PALLIYALIL