Ajay Ajay
Etobicoke
Summary
Dynamic leader with proven expertise in customer service and team leadership honed at Barista Cafe. Excelled in enhancing customer satisfaction and team productivity through effective decision-making and time management. Achieved notable improvements in service delivery and workplace harmony, showcasing a commitment to excellence and a knack for mentoring.
Overview
1
1
year of professional experience
Work History
Manager
Barista Cafe
04.2017 - 02.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Certificate - Project Management
Algoma University
Brampton, ON01-2025
Bachelor of Science - ECE
ITM
Gurugram06-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Manager
Barista Cafe
04.2017 - 02.2018
Certificate - Project Management
Algoma University
Bachelor of Science - ECE
ITM
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