Aiza Caracas

LISC (Local Initiative Support Corporation), California Rental Assistance Program

• Call and email applicants daily who applied for the CA COVID-19 Rent Relief Program but have not received assistance.
• Schedule and complete phone appointments as well as in-person appointments at LISC sites in Chatsworth, CA and Gardena, CA.
• Assist applicants with appeals when they receive a denial letter stating they were not approved for rental assistance.
• Assist applicants with technical issues they may have logging into their portal.
• Assist applicants with uploading required documents to their portal.

• Communicated with clients to understand property needs and preferences.
• Generated leads for sales properties through cold calls and referrals.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Advised and informed prospective clients on current market activities and conditions.
• Wrote contracts to outline sales and purchases of properties.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Compared recently sold area properties to determine competitive market prices.
• Compiled lists of properties that met buyers' needs and financial resources.
• Coordinated appointments and showed clients marketed properties.
• Coordinated transactions from open escrow to close of escrow.

Site-monitor for a transitional housing program working with homeless and aged-out foster youth.

• Attended regularly scheduled staff meetings.
• Maintained up-to-date and accurate contacts and progress note records.
• Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
• Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.