Aishling Fitzmaurice
Toronto,ON
Summary
Dynamic teacher and customer service professional with a proven track record as an educator as well as in retail and hospitality. I have many years experience working in retail and with food preparation and barista service in both Londis Supermarket and Kate Browne’s Bar and Restaurant. Excelled in creating supportive learning environments and enhancing customer satisfaction through exceptional service. Skilled in adaptability, time management, and cash handling, consistently achieving positive outcomes in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Classroom Teacher
YMCA Academy
09.2023 - 04.2024
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Classroom Teacher
Department Of Education, Ireland
Ireland
08.2019 - 08.2023
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Planned lessons, activities and trips to cover all required course material.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Barista and Kitchenette Assistant
Kate Browne’s Bar And Restaurant
Ireland
11.2018 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Deli Counter and Retail Assistant
Londis Supermarket
Ireland
11.2015 - 11.2018
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Performed duties at both the register and behind a deli counter proving to be adaptable and quick to provide service wherever needed at any given time.
- Prepared sandwiches, salads, smoothies, milkshakes and sundaes.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Operated register efficiently, reducing wait times and improving customer experience.
Education
Bachelor Of Education - Education
Mary Immaculate College
Limerick, Ireland. 10.2019
Skills
- Friendly and outgoing
- Cash Handling
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order Taking
- Professional Demeanor
- Time Management
- Adaptable and Flexible
Languages
English
Native or Bilingual
Irish
Native or Bilingual
German
Elementary
Timeline
Classroom Teacher
YMCA Academy
09.2023 - 04.2024
Classroom Teacher
Department Of Education, Ireland
08.2019 - 08.2023
Barista and Kitchenette Assistant
Kate Browne’s Bar And Restaurant
11.2018 - 08.2019
Deli Counter and Retail Assistant
Londis Supermarket
11.2015 - 11.2018
Bachelor Of Education - Education
Mary Immaculate College