Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Aishee Sarkar

Toronto,ON

Summary

With over 6 years of experience in the Property & Casualty(P & C) Insurance, and the Banking domain, that includes my expertise in Guidewire Policy Center and Retail Banking. I have a strong background in Functional and API testing, focusing on Quality Assurance and implementing effective QA methodologies with a proven track record. I am skilled in test planning, test estimation, and defect tracking, adaptable to changing project needs.

Overview

6
6
years of professional experience

Work History

Guidwire Consultant, MFB (Michigan Farm Bureau)

ITC Infotech
12.2021 - 01.2024
  • Strong work experience in Personal and Commercial lines of business in Guidewire Policy Center, Functional and Integration Testing, Test management.
  • Excellent understanding of all kinds of PC functionalities like Policy Transactions, Product model, Integrations, UW issues, forms etc.
  • Well experienced in Agile testing model which involves QA lead activities, Sprint Planning, Refinement, daily scrum meetings, Defect Triage and Retrospection, along with Requirement Analysis, Test design approach, Test Strategy Planning, Effort Estimation, Test Case reviews.
  • Worked on Date advance scenarios in order to validate complete workflow of renewal and delinquency.
  • Daily status reports to all the stakeholders and keeping them updated on any blocked issues.
  • Facilitated smooth communication between development teams, stakeholders, and management throughout all stages of the testing lifecycle.


Web/mobile Applications QA, Saudi National Bank

ITC Infotech
08.2019 - 11.2021
  • Involved in testing applications on different mobile platforms such as iOS and Android platforms and ran Compatibility Testing (Windows/ Mac and cross browsers, cross mobile devices - phones, tablets, iPad, etc.)
  • Functional testing- End-to-end Payments System, Customer Onboarding, Sales functionalities (Loans, Credit Cards, Debit cards), Account Management.
  • UAT on mobile devices- Perform testing along with the users and share their feedback, findings, and suggestions with stakeholders, developers, and designers, and explain how they relate to our product goals, user needs, and business objectives.
  • Identified and debugged critical issues, collaborating closely with development teams to implement fixes.
  • Early defect detection and reporting resulted in a 20% reduction in post-release bug-fix costs.

IVR/Contact Center QA Analyst

ITC Infotech
12.2017 - 11.2019
  • Conducted IVR functional testing across key metrics including response time, speech recognition, error handling, synchronization, and analyzed IVR logs and reports to trace and resolve call flow issues, contributing to a reduction in escalated tickets
  • Performed DTMF and speech input testing to validate IVR system responses, ensuring input recognition accuracy.
  • Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.


Education

Bachelor of Technology - Electronics and Communication

JIS College of Engineering
07.2017

Skills

  • Guidewire Policy Center
  • Guidewire Integration
  • API Testing (Postman and SOAP UI)
  • SQL
  • Guidewire Fundamental
  • UAT
  • Testing Tool- JIRA
  • Agile methodology, Safe
  • Domain Skills- Insurance (Properties and Casualties) and Retail Banking

Languages

English
Full Professional

Timeline

Guidwire Consultant, MFB (Michigan Farm Bureau)

ITC Infotech
12.2021 - 01.2024

Web/mobile Applications QA, Saudi National Bank

ITC Infotech
08.2019 - 11.2021

IVR/Contact Center QA Analyst

ITC Infotech
12.2017 - 11.2019

Bachelor of Technology - Electronics and Communication

JIS College of Engineering

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Aishee Sarkar