Aisha Xasan
Ottawa,ON
Summary
Dedicated Bachelor of Social Work graduate with a history of providing support, advocacy, and resources to university students, children, and youth. Experienced in community outreach and program development, with a strong commitment to connecting clients with essential services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Center Representative
Randstad Canada
09.2024 - Current
- Handled a high volume of customer inbound calls everyday
- Provided information, and solved HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, and payroll
- Communicated with third parties and supervisors to research and assist customers
- Meeting KPIs and targets on a daily basis
- Processed transactions such as health enrollments, tax and direct deposit updates
- Navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer
Volunteer
Mothercraft Ottawa - Home Child Care
09.2019 - 11.2023
- Provided safe and efficient child care services to 15 children aged from 6 months to 12 years old, collaborating with a child care provider
- Developed friendly relationships with parents, and worked with them to help children progress towards educational and behavioral goals
- Implemented indoor activities such as reading, painting, and playing with toys
- Prepared meals, supervised during naptime and chaperoned outdoor activities
Youth Worker
Boys and Girls Club of Ottawa
07.2023 - 08.2023
- Organized creative arts & leadership and social skills programs designed for youth
- Managed front desk and signed members into the clubhouse
- Assisted youth and children in activities and events
- Supported staff in preparing daily nutritious meals and snacks for youth and children
- Assembled clubhouse members to engage in presentations and learning experiences
Global PALS Peer Advisor Assistant
Carleton University International Student Services Office
09.2022 - 04.2023
- Organized meetings between Global Peer Advisors and supervisors to discuss services for international students
- Reviewed notes between Global Peer Advisor's and international students
- Assisted in planning events including Global Café, Winter Orientation, and Art Gallery visits
- Drafted weekly email updates to the Global PALS team including events and dates
Sales Associate
Old Navy Bayshore Drive
10.2018 - 01.2019
- Greeted customers in a friendly manner and used prompting questions to effectively guide them to locating specific products
- Assisted customers with locating merchandise
- Completing daily tasks and goals
- Accompanied customers in the changing room area
Volunteer
Leader & Group Facilitation - Somali Youth Project
09.2015 - 01.2019
- Assisted and Planned a cultural event with the Somali community for 500 people
- Acted as an assistant to the performers in a large cultural event
- Collaborated on route and activities for a group of 5 girls on a chaperone
Referee
ONTARIO ASSOCIATION OF BASKETBALL OFFICIALS
12.2014 - 03.2015
- Ensuring the rules of the game are followed by all the players
- Tracking time, indicating the start and end of the game
- Inspect Equipment: to ensure it meets all safety standards
- Resolved issues by discussing with the other referees to ensure that players were being fair and safe
Education
Bachelor of Public Affairs, Social Work - Minor in Sociology
Carleton University
Ottawa, ON11.2023
Skills
- Collaborated in providing seamless shopping and positive brand experience for customers
- Arranged environments to be safe from discrimination, restriction, and harassment
- Promoted learning opportunities, social networking, and cultural activities
- Effectively facilitated meetings, events and workshops effectively
- Advocated social justice and empowered clients and communities through advocacy Connecting them with needed resources and opportunities, especially when clients are vulnerable or unable to advocate for themselves
Communication Skills
- Researched political economic theories to address social problems
- Assessed critiques surrounding structural Social Work and contemporary issues
- Developed and utilized skills for working with individuals and families
- Data Entry
Analytical Skills
Certification
CERTIFICATIONS/TRAINING
- WHMIS Certification
- First Aid - CPR/AED
- AODA Certification
- Office Ergonomics Certification
- Health and Safety Fundamentals
- HIPAA
Languages
English, Somali
Timeline
Call Center Representative
Randstad Canada
09.2024 - Current
Youth Worker
Boys and Girls Club of Ottawa
07.2023 - 08.2023
Global PALS Peer Advisor Assistant
Carleton University International Student Services Office
09.2022 - 04.2023
Volunteer
Mothercraft Ottawa - Home Child Care
09.2019 - 11.2023
Sales Associate
Old Navy Bayshore Drive
10.2018 - 01.2019
Volunteer
Leader & Group Facilitation - Somali Youth Project
09.2015 - 01.2019
Referee
ONTARIO ASSOCIATION OF BASKETBALL OFFICIALS
12.2014 - 03.2015
CERTIFICATIONS/TRAINING
- WHMIS Certification
- First Aid - CPR/AED
- AODA Certification
- Office Ergonomics Certification
- Health and Safety Fundamentals
- HIPAA
Bachelor of Public Affairs, Social Work - Minor in Sociology
Carleton University
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