Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aisha Xasan

Ottawa,ON

Summary

Dependable and passionate professional with a consistent record of providing support, advocacy, and resources to individuals and families in need. Impressive reputation for developing client-centered care plans and addressing emotional, mental and social needs. Skilled in crisis intervention, community outreach, and program development.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Call Center Representative

Alight Solutions
09.2024 - Current
  • Handled a high volume of customer inbound calls everyday
  • Provided information, and solved HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, and payroll
  • Communicated with third parties and supervisors to research and assist customers
  • Meeting KPIs and targets on a daily basis
  • Processed transactions such as health enrollments, tax and direct deposit updates
  • Navigating between multiple screens, systems, and applications to provide answers and support while also managing a live interaction with the customer

Volunteer

Mothercraft Ottawa - Home Child Care
09.2019 - 11.2023
  • Provided safe and efficient child care services to 15 children aged from 6 months to 12 years old, collaborating with a child care provider
  • Developed friendly relationships with parents, and worked with them to help children progress towards educational and behavioral goals
  • Implemented indoor activities such as reading, painting, and playing with toys
  • Prepared meals, supervised during naptime and chaperoned outdoor activities

Youth Worker

Boys and Girls Club of Ottawa
07.2023 - 08.2023
  • Organized creative arts & leadership and social skills programs designed for youth
  • Managed front desk and signed members into the clubhouse
  • Assisted youth and children in activities and events
  • Supported staff in preparing daily nutritious meals and snacks for youth and children
  • Assembled clubhouse members to engage in presentations and learning experiences

Global PALS Peer Advisor Assistant

Carleton University International Student Services Office
09.2022 - 04.2023
  • Organized meetings between Global Peer Advisors and supervisors to discuss services for international students
  • Reviewed notes between Global Peer Advisor's and international students

Sales Associate

Old Navy Bayshore Drive Ottawa
10.2018 - 01.2019
  • Greeted customers in a friendly manner and used prompting questions to effectively guide them to locating specific products
  • Assisted customers with locating merchandise
  • Completing daily tasks and goals
  • Accompanied customers in the changing room area

Volunteer

Leader & Group Facilitation - Somali Youth Project
09.2015 - 01.2019
  • Assisted and Planned a cultural event with the Somali community for 500 people
  • Acted as an assistant to the performers in a large cultural event
  • Collaborated on route and activities for a group of 5 girls on a chaperone

Referee

ONTARIO ASSOCIATION OF BASKETBALL OFFICIALS
12.2014 - 03.2015
  • Ensured the rules of the game are followed by all the players
  • Tracked time, indicating the start and end of the game
  • Inspected Equipment: to ensure it meets all safety standards
  • Resolved issues by discussing with the other referees to ensure that players were being fair and safe

Education

Bachelor of Public Affairs - Social Work

Carleton University
11-2023

Skills

  • Advocated social justice and empowered clients and communities through advocacy Connecting them with needed resources and opportunities, especially when clients are vulnerable or unable to advocate for themselves
  • Arranged environments to be safe from discrimination, restriction, and harassment
  • Promoted learning opportunities, social networking, and cultural activities
  • Effectively facilitated meetings, events and workshops effectively
  • Collaborated in providing seamless shopping and positive brand experience for customers

Languages

Somali, Native

Certification

  • WHMIS Certification
  • First Aid - CPR/AED
  • AODA Certification
  • Office Ergonomics Certification
  • Health and Safety Fundamentals

Timeline

Call Center Representative

Alight Solutions
09.2024 - Current

Youth Worker

Boys and Girls Club of Ottawa
07.2023 - 08.2023

Global PALS Peer Advisor Assistant

Carleton University International Student Services Office
09.2022 - 04.2023

Volunteer

Mothercraft Ottawa - Home Child Care
09.2019 - 11.2023

Sales Associate

Old Navy Bayshore Drive Ottawa
10.2018 - 01.2019

Volunteer

Leader & Group Facilitation - Somali Youth Project
09.2015 - 01.2019

Referee

ONTARIO ASSOCIATION OF BASKETBALL OFFICIALS
12.2014 - 03.2015

Bachelor of Public Affairs - Social Work

Carleton University

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Aisha Xasan