Aisha Shaikh
Mississauga,Canada
Summary
Motivated job seeker with a Post Secondary Diploma in Medical Office Administration from Sheridan College. Awarded multiple scholarships and awards, including the Glenna Carr/Sheridan College Scholarships. Over a year of volunteering experience in medical clinics, with strong skills in administrative tasks and customer service. Proficient in MS Office and York Med. Exceptional organizational, communication, and problem-solving abilities. Fluent in Urdu and Hindi. Experienced leader with a proven track record in managing projects and teams, developing efficient processes, and achieving strategic goals.
Overview
16
16
years of professional experience
Work History
Client Care Coordinator - Team Lead
CBI Home Health
08.2019 - Current
- Manage client care for personal support care
- Coordinated with other departments to streamline communication and enhance overall client experience.
- Mentored junior staff members, fostering professional growth and boosting team productivity.
- Developed training materials to ensure consistent service quality across the Client Care team.
- Patient screening
- Handle inbound calls and answer client questions
- Coordinate with personal support workers and manage their schedules
- Communicate with clients to determine and confirm their needs and schedule personal care
- Arrange and coordinate provision of special equipment or therapy for at-home care
- Assist the care team with goal setting
- Organizing schedules for third party agencies
- Scheduling specialized HISH program
- Educated clients on available resources and services while guiding them through their options based on individual needs.
Customer Service Representative
Finastra - RBC Student Loans/NSLSC
11.2015 - 11.2021
- Provide students with general assistance with their education loans
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle calls from student loan borrowers on inbound queues (over 60 calls a day)
- Provide superior service experience
- Educate and assist borrowers with loans and good standing
- Identify borrower needs and analyze their financial capacity
- Navigate two different systems to meet quality expectations
- Meet individual productivity targets as assigned, and contributing to inbound service target adherence
- Meet standard call center indicators including call quality and cures per hour
- Maintain confidentiality in handling information
- Document and summarize and update account management system for all activities
- Provide borrowers with assistance on overdue student loans
- Handle inbound and dialer outbound calls
- Set up and delay payments for borrowers
- Advice days in delinquency and payment options
- Check payment history on all (Provincial and Federal loans)
- Send out requests for repayment assistance applications
Customer Service Representative
Sheridan Student Union Inc.
08.2014 - 09.2015
- Assisted students with Health and Dental Plan
- Booked rooms, boardrooms, and tables
- Responded to phone calls and answering inquiries
- Helped other team members with events within school
- Collected items and provided food to students that required assistance from food bank
- Approved and disapproved posters for club members
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Medical Office Assistant-Student
Canadian Place Endoscopy
01.2015 - 04.2015
- Faxed transcriptions to physicians
- Faxed requisitions to Hospitals
- Shredded medical documentations
- Checked patient Health cards for validation
- Filed patients in booked, pending, and faxed folders
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Sales Representative
Avon Canada
01.2009 - 09.2014
- Helped customers with care by providing excellent customer service
- Ordered products and shipped to customers
- Stocked products and checking inventory
- Answered to customer phone calls
- Personally delivered products to customers
- Door to door sales
Medical Office Assistant
Levi Walk- In Clinic
12.2012 - 01.2013
- Registered New patients
- Swiped Health cards checking for validation
- Booked appointments in person and over phone
- Registered paper files into the electronic system
- Used the Nightingale Medical System
- Assisted patients into the room
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Medical Office Administration Diploma -
Sheridan
Brampton, ON01.2015
Skills
- Organizational Skills
- Patient Education
- Claims Processing
- Medical Terminology
- Documentation
- Team Supervision
- Process Improvements
- Performance Monitoring
- Case Management
- Issue and Complaint Resolution
Goalsachievements
- Glenna Carr/Sheridan College Scholarships, 06/01/14
- Sheridan College Student Union Entrance Award, 09/01/13
- Sheridan Student Union Spirit Award, 04/01/15
Volunteer Experience
- Art Teacher, Picc Ummati Elementary School, Brampton, ON, 03/01/13, 06/01/15, Made student lesson plans, Taught color techniques and elements, Graded student work, Prepared report cards
- Promoter, Vote Now Sheridan, Sheridan Student Union Inc., Brampton, ON, 03/01/15, 03/01/15, Promoted voting for a student board of directors
References
Available Upon Request
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Dari
Limited Working
Timeline
Client Care Coordinator - Team Lead
CBI Home Health
08.2019 - Current
Customer Service Representative
Finastra - RBC Student Loans/NSLSC
11.2015 - 11.2021
Medical Office Assistant-Student
Canadian Place Endoscopy
01.2015 - 04.2015
Customer Service Representative
Sheridan Student Union Inc.
08.2014 - 09.2015
Medical Office Assistant
Levi Walk- In Clinic
12.2012 - 01.2013
Sales Representative
Avon Canada
01.2009 - 09.2014
Medical Office Administration Diploma -
Sheridan