Airean Hayes
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Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
16
16
years of professional experience
Work History
Veteran Support Specialist
United States Veterans Initiative
Riverside, CA
06.2023 - 07.2025
- Ensures harmonious atmosphere within program by maintaining communication with and being liaison between the clinical staff and program staff and fostering the therapeutic community environment among clients
- Establishes rapport and maintains a professional relationship and boundaries with veterans residing on site
- Provides supportive services to HUD-VASH veterans residing on site and coordinates care with VA personnel eligibility documentation and mental and physical health services
- Complete all intake process and compiles client files ensuring all program eligibility documentation is complete for all incoming HUD-VASH veterans residing at Project Based Site
- Conducts home visits on project-based site to provide monthly check in services and ensure health and welfare of clients
- Documents client referrals for services and community resources for all residents of Project Based Site and work collaboratively with case managers to contribute to client meeting goals
- Coordinates individual and group services that help veterans achieve specific life and recovery goals and support success
- Assists with maintaining compliance with VA, HUD-VASH, and other funder regulations and organization protocols for residential services
- Facilitates and participates in monthly Town Hall meetings, weekly Project Based Site meetings, and residential council meetings
- Contribute and partake in co-facilitating volunteer opportunities within the U.S.VETS site
- Assist with the coordination of veteran volunteer placement within programs to assist with department operations related to veteran services
- Spearhead efforts of operating site’s food pantry including oversight of weekly operations and monitoring intake of supplies and donations
- Supports veterans in reaching their personal social, recreational, and vocational goals and improving quality of life through by coordinating on and off-site activities for veterans such as fitness activities, cooking classes, field trips, arts and crafts, bowling, sporting events, showing of movies, and games
Veteran Service Assistant
United States Veterans Initiative
Riverside, CA
01.2023 - 06.2023
- Assisted in the delivery of basic services (such as shelter, food, hygiene, etc.)
- Ensured a harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment.
- Assisted veterans with the process of intake (move-in) and discharge (move-out) from the facility.
- Served in the first point of contact for prevention and de-escalation of any verbal and physical altercations from the facility including submitting Incident Reports to Safety Committee.
- Assisted with maintenance and upkeep of the facility and ensures readiness for inspections.
- Provided daily shuttle van transportation to community agencies such as VA, DMV, Social Security, etc.
Administrative Assistant
Corona Veteran Center
Corona, CA
08.2018 - 06.2022
- Provided administrative support to counseling staff, including scheduling appointments and maintaining client records.
- Performed data entry tasks related to client information into electronic health record system.
- Assisted counselors with crisis intervention activities as needed.
- Provided assistance in facilitating group therapy sessions by setting up materials or providing support during discussions.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Air Transportation Specialist
U.S. Air Force
03.2009 - 03.2017
- Collaborated with ground crews to facilitate efficient loading operations.
- Developed flight manifest documentation for accurate cargo tracking.
- Assisted in maintaining compliance with safety and regulatory standards.
- Achieved safety and efficient military transport of cargo and passengers.
- Operated ground support equipment such as forklifts during loading and unloading operations.
- Demonstrated in-depth understanding of requirements for international air transportation activities.
- Implemented process improvements to enhance operational efficiency in logistics tasks.
- Ensured compliance with all applicable regulations and directives related to air transportation operations.
Education
Bachelor of Science - Psychology
California State University - Dominguez Hills
Carson, CA03.2026
Associate of Science - Behavioral Sciences
Chaffey College
Rancho Cucamonga, CA05.2022
Skills
- Experience in social services
- Certified in CPR/AED
- Referral Coordination
- Crisis Intervention
- Conflict Resolution
- Strong oral and written communication skills
- Ability to work independently and within a team
- Client intake processing
- Data entry
- Case management
- Interpersonal skills
Timeline
Veteran Support Specialist
United States Veterans Initiative
06.2023 - 07.2025
Veteran Service Assistant
United States Veterans Initiative
01.2023 - 06.2023
Administrative Assistant
Corona Veteran Center
08.2018 - 06.2022
Air Transportation Specialist
U.S. Air Force
03.2009 - 03.2017
Bachelor of Science - Psychology
California State University - Dominguez Hills
Associate of Science - Behavioral Sciences
Chaffey College