Open To Work
Airean Hayes
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Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Veteran Service Assistant
United States Veterans Initiative
Riverside
01.2023 - Current
- Assisted in the delivery of basic services (such as shelter, food, hygiene, etc.)
- Ensured a harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment.
- Assisted veterans with the process of intake (move-in) and discharge (move-out) from the facility.
- Served in the first point of contact for prevention and de-escalation of any verbal and physical altercations from the facility including submitting Incident Reports to Safety Committee.
- Assisted with maintenance and upkeep of the facility and ensures readiness for inspections.
- Provided daily shuttle van transportation to community agencies such as VA, DMV, Social Security, etc.
Veteran Support Specialist
United States Veterans Initiative
Riverside
06.2023 - 07.2025
- Ensures harmonious atmosphere within program by maintaining communication with and being liaison between the clinical staff and program staff and fostering the therapeutic community environment among clients
- Establishes rapport and maintains a professional relationship and boundaries with veterans residing on site
- Provides supportive services to HUD-VASH veterans residing on site and coordinates care with VA personnel eligibility documentation and mental and physical health services
- Complete all intake process and compiles client files ensuring all program eligibility documentation is complete for all incoming HUD-VASH veterans residing at Project Based Site
- Conducts home visits on project-based site to provide monthly check in services and ensure health and welfare of clients
- Documents client referrals for services and community resources for all residents of Project Based Site and work collaboratively with case managers to contribute to client meeting goals
- Coordinates individual and group services that help veterans achieve specific life and recovery goals and support success
- Assists with maintaining compliance with VA, HUD-VASH, and other funder regulations and organization protocols for residential services
- Facilitates and participates in monthly Town Hall meetings, weekly Project Based Site meetings, and residential council meetings
- Contribute and partake in co-facilitating volunteer opportunities within the U.S.VETS site
- Assist with the coordination of veteran volunteer placement within programs to assist with department operations related to veteran services
- Spearhead efforts of operating site’s food pantry including oversight of weekly operations and monitoring intake of supplies and donations
- Supports veterans in reaching their personal social, recreational, and vocational goals and improving quality of life through by coordinating on and off-site activities for veterans such as fitness activities, cooking classes, field trips, arts and crafts, bowling, sporting events, showing of movies, and games
Administrative Assistant
Corona Veteran Center
Corona
08.2018 - 06.2022
- Provided administrative support to counseling staff, including scheduling appointments and maintaining client records.
- Performed data entry tasks related to client information into electronic health record system.
- Assisted counselors with crisis intervention activities as needed.
- Provided assistance in facilitating group therapy sessions by setting up materials or providing support during discussions.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Air Transportation Specialist
U.S. Air Force
03.2009 - 03.2017
- Collaborated with ground crews to facilitate efficient loading operations.
- Developed flight manifest documentation for accurate cargo tracking.
- Assisted in maintaining compliance with safety and regulatory standards.
- Achieved safety and efficient military transport of cargo and passengers.
- Operated ground support equipment such as forklifts during loading and unloading operations.
- Demonstrated in-depth understanding of requirements for international air transportation activities.
- Implemented process improvements to enhance operational efficiency in logistics tasks.
- Ensured compliance with all applicable regulations and directives related to air transportation operations.
Education
Bachelor of Science - Psychology
California State University - Dominguez Hills
Carson, CA 08.2023 - 03.2026
Associate of Science - Behavioral Sciences
Chaffey College
Rancho Cucamonga, CA 01.2018 - 05.2022
Skills
- Experience in social services
- Certified in CPR/AED
- Referral Coordination
- Crisis Intervention
- Conflict Resolution
- Strong oral and written communication skills
- Ability to work independently and within a team
- Client intake processing
- Data entry
- Case management
- Interpersonal skills
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteHybridRemoteSalary Range
$0/hr - $1000/hrTimeline
Bachelor of Science - Psychology
California State University - Dominguez Hills
08.2023 - 03.2026
Veteran Support Specialist
United States Veterans Initiative
06.2023 - 07.2025
Veteran Service Assistant
United States Veterans Initiative
01.2023 - Current
Administrative Assistant
Corona Veteran Center
08.2018 - 06.2022
Associate of Science - Behavioral Sciences
Chaffey College
01.2018 - 05.2022
Air Transportation Specialist
U.S. Air Force
03.2009 - 03.2017