Hi, I’m
Ruth Anne A. Ferrer-Adena
North York,ON
Summary
- Licensed Professional Teacher with a degree in Hotel and Restaurant Management and a Certificate in Teaching Program.
- Dedicated Administrative Professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
- Skilled professional with experience in collections, customer service, technical support, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
10
years of professional experience
Work History
CIBC Bank
Collections Officer
10.2023 - 01.2024
Department of Education
Administrative Officer II
12.2020 - 01.2023
Virgin Mobile
Customer Service Representative
08.2018 - 10.2019
St. Nicholas De Myra School
Teacher
05.2017 - 04.2018
Microsoft USA
Technical Support
10.2015 - 04.2017
Eye Level
Tutor
09.2014 - 09.2015
Citibank
Collection Process Associate
11.2013 - 08.2014
Education
De La Salle University, Cavite, Philippines
Graduate Certificate from Certificate of Teaching Program
01.2015
Cavite State University, Cavite, Philippines
Bachelor of Science from Management
04.2013
Skills
- Customer Relationship Management
- Performance Improvements
- Clear Communication
- Persuasive Negotiation
- Outbound Calling
- Problem Identification
- Call center experience
- Microsoft Office
- Attention to Detail
- Records Maintenance
Languages
English
Full Professional
Timeline
Collections Officer
CIBC Bank
10.2023 - 01.2024
Administrative Officer II
Department of Education
12.2020 - 01.2023
Customer Service Representative
Virgin Mobile
08.2018 - 10.2019
Teacher
St. Nicholas De Myra School
05.2017 - 04.2018
Technical Support
Microsoft USA
10.2015 - 04.2017
Tutor
Eye Level
09.2014 - 09.2015
Collection Process Associate
Citibank
11.2013 - 08.2014
De La Salle University
Graduate Certificate from Certificate of Teaching Program
Cavite State University
Bachelor of Science from Management
Education And Trainings
- Bachelor of Science in Hotel and Restaurant Management, Cavite State University, 06/2009 - 04/2013
- Certificate in Teaching Program, De La Salle University, 06/2015 - 04/2016
- Coffee Training Program, 12/2022
- Barista Training, Royale Tagaytay Country Club Estate, 12/2012 - 02/2013
- Housekeeping Training, Microtel Inn and Suites, 03/2011 - 06/2011
- Kitchen Training, Eagle Ridge Golf and Country Club, 03/2010 - 06/2010
Education And Trainings
- Bachelor of Science in Hotel and Restaurant Management, Cavite State University, 06/2009 - 04/2013
- Certificate in Teaching Program, De La Salle University, 06/2015 - 04/2016
- Coffee Training Program, 12/2022
- Barista Training, Royale Tagaytay Country Club Estate, 12/2012 - 02/2013
- Housekeeping Training, Microtel Inn and Suites, 03/2011 - 06/2011
- Kitchen Training, Eagle Ridge Golf and Country Club, 03/2010 - 06/2010
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