Aimee Henstra
Golden Lake,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Eganville Country Depot
Eganville , ON
04.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
LCBO
Eganville, ON
06.2020 - 01.2021
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Factory Production Worker
South Medic
Barrie, ON
08.2019 - 03.2020
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated 10 plus machines proficiently and in compliance to safety standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Bartender/Server
Casino Rama
Orillia, ON
05.2014 - 05.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender/Server
The Lockeroom
Bafrrie, ON
03.1999 - 04.2014
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up glassware, liquor and other necessary supplies for special events.
Education
High School Diploma -
06.1996
Skills
- Courteous with Strong Service Mindset
- Customer Account Management
- Upselling Products and Services
- Order and Refund Processing
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Call Documentation
- Understanding Customer Needs
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Customer Data Confidentiality
Certification
Smart Serve Cerificate
Timeline
Customer Service Representative - Eganville Country Depot
04.2021 - Current
Customer Service Representative - LCBO
06.2020 - 01.2021
Factory Production Worker - South Medic
08.2019 - 03.2020
Bartender/Server - Casino Rama
05.2014 - 05.2019
Bartender/Server - The Lockeroom
03.1999 - 04.2014
Barrie North Collegiate Institute - High School Diploma,
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