Aily-jay Jones
Hamilton,ON
Summary
Dynamic professional with a strong background in patient care at Shalom Village Apartments, excelling in team collaboration and emotional intelligence. Proven ability to enhance patient independence and streamline operations, while effectively managing high-stress situations. Certified in CPR and first aid, with exceptional communication skills to foster positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training and Community Service
Shalom Village Apartments Assisted Living
08.2025 - 10.2025
- Promoted patient independence by supporting grooming, dressing, and hygiene tasks.
Facilitated daily routines through breakfast service and medication administration.
Assisted with toileting needs and the effective use of incontinence devices.
Encouraged mental well-being by providing cognitive care for patients.
Maintained cleanliness by aiding with showers and bedmaking duties.
Worked collaboratively in team environments to enhance overall productivity.
Ensured patient hygiene and comfort through assistance with perineal care. - Worked effectively in fast-paced environments.
Package Assistance
Alfeafa Health
- 11.2024
- Packaging and labelling company products.
- Ensuring safety precautions are met.
CUSTOMER SERVICE REPRESENTATIVE
Sagility
06.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed over 45 incoming and 24 outgoing calls, rapports and logged based per day from customers.
SAFETY AND SECURITY OFFICER/ SECURITY GUARD (TRAINING)
Sylvester Reid
12.2021 - 04.2022
- Protect premises, property, and information
- Reporting daily to Supervisor with all daily reports as per procedures
- Ensuring all Policies and Procedures is adhered to at all times
- All Health, Safety and Environment instructions to be adhered to at all times
- Operating and monitoring security systems.
- Assisted in emergency response planning, contributing to a well-prepared workforce and minimizing potential losses.
- Conducted risk assessments on various work processes, leading to safety
Education
Primary School Certificate -
Zion Hill Primary School
01.2017
High School Diploma - Caribbean Examination Council-Obtained, English Language, Information Technology, Principle Of Business, Human and Social Biology
MARYMOUNT HIGH SCHOOL
01.2021
PSW - Personal Support Worker
Anderson College
Brantford, ON10-2025
Skills
- Attention to detail
- Team collaboration
Patient focus
Quick learner
Time management
Communication proficiency
Microsoft Office expertise
Computer skills
Active listening
Emotional intelligence
CPR and first aid certifications
Problem solving
Certification
Call center humana course
First Aid
CPR Certificate
Personal Support Worker
Timeline
Training and Community Service
Shalom Village Apartments Assisted Living
08.2025 - 10.2025
CUSTOMER SERVICE REPRESENTATIVE
Sagility
06.2023 - 03.2024
SAFETY AND SECURITY OFFICER/ SECURITY GUARD (TRAINING)
Sylvester Reid
12.2021 - 04.2022
Package Assistance
Alfeafa Health
- 11.2024
Primary School Certificate -
Zion Hill Primary School
High School Diploma - Caribbean Examination Council-Obtained, English Language, Information Technology, Principle Of Business, Human and Social Biology
MARYMOUNT HIGH SCHOOL
PSW - Personal Support Worker
Anderson College