AILY-JAY JONES
Paris,Ontario
Summary
Motivated and dedicated professional committed to utilizing skills and strengths to become a reliable and competent member of a self-motivated team. Collaborates seamlessly with colleagues to achieve company goals and objectives. Strives to consistently perform at a high standard, exceeding both employer expectations and the needs of those who benefit from services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Remote Call Centre Agent/ Pizza Hut United States Account
- Take Orders, Ensure Smooth Delivery, Ensure Smooth Pickup
Safety and Security Officer/ Security Guard (Training)
10.2021
- Protect premises, property, and information
- Reporting daily to Supervisor with all daily reports as per procedures
- Ensuring all Policies and Procedures is adhered to at all times
- All Health, Safety and Environment instructions to be adhered to at all times
- Operating and monitoring security systems.
Customer Service Representative
Sagility
06.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
MARYMOUNT HIGH SCHOOL
01.2021
Zion Hill Primary School
01.2017
Skills
- Excellent team player
- Quick learner
- Excellent communication skills
- Customer-oriented
- Excellent Time Management Skills
- Proficient in Microsoft Office and computer manipulation
Certification
Call center humana course
Languages
English-speaking
Full Professional
Timeline
Customer Service Representative
Sagility
06.2023 - 03.2024
Safety and Security Officer/ Security Guard (Training)
10.2021
Remote Call Centre Agent/ Pizza Hut United States Account
MARYMOUNT HIGH SCHOOL
Zion Hill Primary School
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